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Sos warranty

PingouinDelicat93 Posted messages 1 Registration date   Status Member Last intervention   -  
Panth33ra Posted messages 23122 Registration date   Status Member Last intervention   -

Hello,

I hope I'm in the right place. My son's PS5 Pulse Elite headset has cracked. I can't reach PlayStation by phone, and in chat, they don't understand anything. How do I make the warranty work? Who should I contact? Is it possible to get a return label? I want to specify that the headset is a month and a half old and my son takes great care of his belongings.

Thank you


2 answers

  1.
    MPMP10 Posted messages 47302 Registration date   Status Member Last intervention   18 945
     

    Good evening,

     Who to contact?

    Regarding the warranty, you need to check with the store that sold it to you!

    Generally speaking, the legal warranty does not cover this kind of issue. It is not a breakdown !

    Please contact PlayStation

    Please contact us at: 01 70 70 07 78 to speak with a PlayStation advisor who will help you resolve your issue.

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  2. Panth33ra Posted messages 23122 Registration date   Status Member Last intervention   Ambassadeur 2 363
     

    Good evening,

    To activate the warranty for your cracked Pulse Elite PS5 headset, contact Sony customer support or use their online contact form, specifying that the product is one and a half months old and providing a proof of purchase.

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