View original (French)

USB access to my phone with Explorer shows empty folder

Solved
bmf547750 Posted messages 6 Registration date   Status Member Last intervention   -  
 Maminadesiles -

Hello

I want to access the files on my smartphone (USB cable) with the Windows 11 file explorer.

The phone is recognized but indicates: empty folder.

What settings should I modify to restore this function?

Thank you in advance

3 answers

  1.
    Pierr10 Posted messages 13860 Registration date   Status Moderator Last intervention   5 856
     

    Hello,

    When the smartphone is connected to the computer and unlocked, pull down the notifications from the top of the screen. You will see something that looks like this:

    Click on the line to see all the options and choose: File Transfer / Android Auto.

    What is well conceived is clearly stated,
    And the words to say it come easily.
    (Boileau)

    10
  2. bmf547750 Posted messages 6 Registration date   Status Member Last intervention   2
     

    Hello,

    Thank you Pierr10

    Indeed, this procedure solves my problem; however, it seems that I have to repeat it every time I connect the smartphone. It seems to me that before, this procedure was not necessary, and file display happened by default as soon as the phone was connected.

    Well, it's not too bothersome, and I thank you for responding quickly and effectively.

    2
    1. Pierr10 Posted messages 13860 Registration date   Status Moderator Last intervention   5 856
       

      Thank you for the feedback.

      Indeed, you are right: with the latest version of Android, we have to systematically define what we want to do, whereas before file transfer was the default option.

      3
    2. Maminadesiles
       

      Thank you very much for this troubleshooting, and indeed the file transfer is no longer automatic, yet it was really convenient!!

      1
  3. Panth33ra Posted messages 23238 Registration date   Status Member Last intervention   Ambassador 2 365
     

    Hello,

    Specify for which smartphone?

    You should have on your mobile, the command:

     Allow access? If it has been allowed, the connected device will have access to the data stored on your phone. DENY - ALLOW

    ...after connecting it to your PC. That's what appears on my Sony Xperia.

    1