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Unable to install Google Chrome

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ElephantEblouissant19 Posted messages 6 Registration date   Status Membre Last intervention   -  
georges97 Posted messages 14503 Registration date   Status Contributeur Last intervention   -

Hello,

I can't install Google Chrome on my PC that runs Windows 10. Thank you in advance for your help. 

Stef

8 réponses

Réponse 1 / 8
ElephantEblouissant19 Posted messages 6 Registration date   Status Membre Last intervention   1
 

Hello,

Thank you very much for your responses. Since I was struggling, I had to call on a former colleague (more competent), who eliminated epistart and epibrowers using an application called "Torrent." We also had to remove the antivirus that was preventing the installation of Google Chrome. Everything seems to be back to normal. Hope it lasts!

Wishing you all the best and congratulations on your spirit of help.

stef46
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Réponse 2 / 8
georges97 Posted messages 14503 Registration date   Status Contributeur Last intervention   2 894
 

Good evening,

Thank you for your response and for sharing the solution, which will be helpful to other readers.

If only all applicants could do the same ..

Wishing you all the best.
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Réponse 3 / 8
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

Good evening,

What is the error message?
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Réponse 4 / 8
ElephantEblouissant19 Posted messages 6 Registration date   Status Membre Last intervention   1
 

Hello,

Thank you for your response. Please excuse my delay.

Here is the error message.

This site is unreachable

The web page at the address https://probe-portal.com/nt?pro=&source=hj may be temporarily unreachable or it may have been permanently moved to a different web address.

ERR_QUIC_PROTOCOL_ERROR

Stef
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Réponse 5 / 8
georges97 Posted messages 14503 Registration date   Status Contributeur Last intervention   2 894
 

Hello,

It is strongly recommended to install software from the publisher's site and not from an untrusted address.

see:

https://www.google.com/intl/fr/chrome/gsem/download/?brand=AJCO&ds_kid=10521283095&gclsrc=aw.ds&gad_source=1&gad_campaignid=19929764370&gclid=Cj0KCQiA6Y7KBhCkARIsAOxhqtPspRzTE8JYCVJm6GbI4c1OKJV_ki0_pFAVs-66-Yy35xfTo-CdYm4aAtIREALw_wcB
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Réponse 6 / 8
MPMP10 Posted messages 46973 Registration date   Status Membre Last intervention   18 836
 

Hello,

See this.

Download ResetBrowser for free for PC - CCM

(Precaution: Back up Firefox and Chrome Bookmarks Although favorites are kept, it is always safer to have a copy…).

You can download it from the Edge browser, for example.
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Réponse 7 / 8
ElephantEblouissant19 Posted messages 6 Registration date   Status Membre Last intervention   1
 

Hello, Thank you for your replies. I downloaded ResetBrowser, but I still get the same error message. I also want to mention that my PC is slow, and it disconnects after an hour of inactivity. After that, I have a lot of trouble restarting it. Should I suspect a virus? Best regards, Stef
0
MPMP10 Posted messages 46973 Registration date   Status Membre Last intervention   18 836
 

Good evening,

Check the health status of the hard drive to see if it is in good condition.

https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/

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pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   8 719 > MPMP10 Posted messages 46973 Registration date   Status Membre Last intervention  
 

Hello,

We can move your post to the Virus/Security forum if it keeps messing up, certified CCM Helpers could help find the cause.

Since you have a redirect from an obsolete link.

A quick look in the meantime at ==► Malwarebytes

See you later

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Réponse 8 / 8
ElephantEblouissant19 Posted messages 6 Registration date   Status Membre Last intervention   1
 

Hello,

I downloaded crystaldiskinfo.

It indicates: Bad 0% for disk 0. Good for disk 1.

Can you enlighten me on these findings? Thank you.
0
.eric Posted messages 1386 Registration date   Status Membre Last intervention   85
 

Hello

When Chrystaldiskinfo says "bad" for a drive, it should be removed from the running PC. We have realized that a "bad" drive can disrupt the functioning of the rest of the device or Windows. Possibly, if necessary, replace it with a new one.

Only then should you resume looking for the initial problem with the Chrome installation, which probably has a different cause.

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