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Firefox bookmarks are blocked

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sgccm Posted messages 99 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -

Hello,

For the past few days, I have been unable to save a bookmark or delete an already saved one... it's stuck. However, I completely uninstalled Firefox and reinstalled it, performed various cleanups... to no avail. Also, when I try to back up my bookmarks through "organize my bookmarks" > Backup or Export... it doesn't work, and there are no saved or exported files apparent [I chose DESKTOP for the saving].
Is it because I only have a local account created during the installation of W. 11? Should I also have a MS account?
Thanks for your help and advice.
Sergio

7 answers

  3.
    kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    Hello,

    If the problem persists, the program and/or profile might be corrupted ??

    Download and install --> Revo Uninstaller
    Run it as administrator
    Uninstall --> Mozilla Firefox
    Follow the tutorial carefully to uninstall everything cleanly, including all folders and residual keys.
    For the residual scan, check --> advanced mode
    Restart the PC.

    –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––

    Press Windows + R
    Type --> control panel and OK

    File Explorer Options

    1- View tab
    2- Check --> show hidden files, folders, and drives
    3- Apply
    4- OK.

    Then, go delete the Mozilla Firefox folder (if present) in these 3 directories described below:

    Press Windows + E
    --> Local Disk (C) > Users > your username > AppData > Roaming
    --> Local Disk (C) > Users > your username > AppData > Local
    --> Local Disk (C) > Programs

    --------------------------------------------------------------------------------------------------------------

    Finally, download and install --> Firefox

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  4. sgccm Posted messages 99 Registration date   Status Member Last intervention   6
     

    Hello everyone and a big thank you for your suggestions and advice.

    Firefox is working well now. I had made a backup with Hekasoft

    Backup [free] and I was able to restore Firefox. However, I am carefully keeping

    all the software and instructions you sent me. Thank you ... thank you.

    And since we are on bookmarks ... I would like to tidy up, as I have around 1200 ... of which ???% are useless to me: the computer hoarding syndrome? ... Anyway, I found a few extensions for Firefox, but I don’t know which one to use to remove duplicates, broken links, websites that no longer exist, etc. Could you please advise me?

    I wish you a good day ... hopefully sunny.

    Sergio

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  6. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    If you have nothing to back up for bookmarks:

    Press Windows + E
    Go to: C:\Users\your username\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxx.default-release\bookmarkbackups

    Delete all the contents in the folder --> bookmarkbackups

    ---------------------------------------------------------------------------------------------------

    Then, launch Firefox
    Do --> Ctrl + Shift + O
    In the left pane, select --> All Bookmarks
    Select --> Bookmarks Toolbar
    In the right pane, select a bookmark
    Do --> Ctrl + A
    In the window, right-click and delete.

    Do the same with Bookmarks Menu and Other Bookmarks.

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  7. sgccm Posted messages 99 Registration date   Status Member Last intervention   6
     

    Thank you Kaneagle,

    Problem solved. Everything is working now.

    Thanks +++

    Sergio

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  8. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    You're welcome, it pleased us
    Have a nice day.

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