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Black video on Facebook

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Ulysse5818 Posted messages 11361 Registration date   Status Member Last intervention   Ambassadeur -  
MPMP10 Posted messages 47351 Registration date   Status Member Last intervention   -

Hello,

For a few days now, the videos on Facebook have sound, but no image.

On Windows 10, using the Google browser.

Any idea on how to solve the problem?

Clear the cache?

Thank you in advance.

1 answer

  1.
    MPMP10 Posted messages 47351 Registration date   Status Member Last intervention   18 966
     

    Hello,

    There are a lot of problems on Facebook's servers, it’s possible that the issue is on their end!

    https://downdetector.fr/statut/facebook/

    https://www.totalbug.com/facebook/

    Google is a search engine, not to be confused with the Google Chrome browser.

    https://www.google.com/webhp

    Try clearing the cache.

    https://kinsta.com/fr/base-de-connaissances/comment-effacer-cache-navigateur/

    Have you tried with another browser?

    Try using Firefox and Edge.

    https://www.firefox.com/fr/

    Otherwise, it is also possible to reset.

    Precaution: Save Firefox and Chrome Bookmarks

    Although favorites are kept, it is always safer to have a copy. Click on this tutorial

    https://www.commentcamarche.net/telecharger/utilitaires/19335-resetbrowser/

    See here as well.

    https://filmora.wondershare.fr/more-tips/facebook-video-black-screen.html

    Also try disabling extensions (ad blockers or others...) in your browser, and also disable the VPN if you are using one.

    https://fr-ca.facebook.com/help/396404120401278?cms_platform=www&helpref=platform_switcher

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    1. Ulysse5818 Posted messages 11361 Registration date   Status Member Last intervention   72
       

      Hello,

      While waiting for a response, I cleared the caches, the browsing data, etc., and it works.

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      1. MPMP10 Posted messages 47351 Registration date   Status Member Last intervention   18 966 > Ulysse5818 Posted messages 11361 Registration date   Status Member Last intervention  
         

        OK, see you later.

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