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Black video on Facebook

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Ulysse5818 Posted messages 1701 Registration date   Status Membre Last intervention   Ambassadeur -  
MPMP10 Posted messages 47001 Registration date   Status Membre Last intervention   -

Hello,

For a few days now, the videos on Facebook have sound, but no image.

On Windows 10, using the Google browser.

Any idea on how to solve the problem?

Clear the cache?

Thank you in advance.

1 réponse

Réponse 1 / 1
MPMP10 Posted messages 47001 Registration date   Status Membre Last intervention   18 845
 

Hello,

There are a lot of problems on Facebook's servers, it’s possible that the issue is on their end!

https://downdetector.fr/statut/facebook/

https://www.totalbug.com/facebook/

Google is a search engine, not to be confused with the Google Chrome browser.

https://www.google.com/webhp

Try clearing the cache.

https://kinsta.com/fr/base-de-connaissances/comment-effacer-cache-navigateur/

Have you tried with another browser?

Try using Firefox and Edge.

https://www.firefox.com/fr/

Otherwise, it is also possible to reset.

Precaution: Save Firefox and Chrome Bookmarks

Although favorites are kept, it is always safer to have a copy. Click on this tutorial

https://www.commentcamarche.net/telecharger/utilitaires/19335-resetbrowser/

See here as well.

https://filmora.wondershare.fr/more-tips/facebook-video-black-screen.html

Also try disabling extensions (ad blockers or others...) in your browser, and also disable the VPN if you are using one.

https://fr-ca.facebook.com/help/396404120401278?cms_platform=www&helpref=platform_switcher
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Ulysse5818 Posted messages 1701 Registration date   Status Membre Last intervention   71
 

Hello,

While waiting for a response, I cleared the caches, the browsing data, etc., and it works.

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MPMP10 Posted messages 47001 Registration date   Status Membre Last intervention   18 845 > Ulysse5818 Posted messages 1701 Registration date   Status Membre Last intervention  
 

OK, see you later.

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