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Canon printer connection issue

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tatoo0669 Posted messages 49 Registration date   Status Member Last intervention   -  
Didi64_549 Posted messages 2916 Registration date   Status Member Last intervention   -

Hello, I have a Canon TS7450i multifunction printer and I am unable to use the scanner, it is not recognized.

Do you have a solution to offer me as I need it for work?

Thank you in advance

8 answers

  2.
    tatoo0669 Posted messages 49 Registration date   Status Member Last intervention  
     

    No. When I open the scanner, it says: we have not detected your scanner. Connect it to your PC. Or access? The settings. Of the PC.

    It's been frustrating me since yesterday, I've tried everything.

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    1. brucine Posted messages 25337 Registration date   Status Member Last intervention   4 194
       

      Hello,

      First of all, if it was connected to the computer without any further ado, Windows at best recognized only the printer drivers.

      Have the drivers and software been installed?

      https://www.canon.fr/support/consumer/products/printers/pixma/ts-series/pixma-ts7450i.html?type=drivers&os=Windows+11

      https://www.canon.fr/support/consumer/products/printers/pixma/ts-series/pixma-ts7450i.html?type=software&os=Windows+11

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  3. tatoo0669 Posted messages 49 Registration date   Status Member Last intervention  
     

    In terms of printing, there is no problem. It's the scanner that isn't working.

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    1. brucine Posted messages 25337 Registration date   Status Member Last intervention   4 194
       

      We don’t know what you did, but that's exactly what I'm implying.

      If the printer is connected to the PC and Windows has recognized a print driver, without installing the scanning drivers and software it will only print.

      The connectivity cannot be blamed unless we unsuccessfully try to scan from the printer's control panel via a Wifi connection that hasn’t been set up, but this connectivity is valid otherwise we wouldn't be able to print.

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  4. tatoo0669 Posted messages 49 Registration date   Status Member Last intervention  
     

    The day before yesterday it was working perfectly, yesterday morning I turned on my PC, no more scanner!

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    1. brucine Posted messages 25337 Registration date   Status Member Last intervention   4 194
       

      We don't know anything more, we don't know if it is connected via USB or WiFi, in which case for some obscure reason the connection could be blocked by a firewall or something equivalent.

      Otherwise, uninstall and reinstall the relevant software.

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  6. tatoo0669 Posted messages 49 Registration date   Status Member Last intervention  
     

    My printer, on the other hand, works very well with Wi-Fi

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  7. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     

    Hello,

     The day before yesterday it was working very well

    Perform a system restore and choose a date prior to the problem.
     
    Windows + R
    Type --> rstrui.exe and OK.

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  8. tatoo0669 Posted messages 49 Registration date   Status Member Last intervention  
     

    Thank you for your help. I connected it wired.

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    1. Didi64_549 Posted messages 2916 Registration date   Status Member Last intervention  
       

      Hi,

      Just in case, is the printer still under warranty?

      Have you checked the purchase date on your receipt which serves as your warranty?

      -1
  9. kaneagle Posted messages 86302 Registration date   Status Moderator Last intervention   14 692
     

    Have you tried reinstalling the printer with this driver --> PIXMA TS7450i ?

    Launch the driver setup --> win-ts7450i-1_1-n_mcd.exe
    Follow the instructions.

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