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Crédit Mutuel application for PC

CLAUDINETTE974 Posted messages 2 Status Member -  
JY29200 Posted messages 221 Registration date   Status Member Last intervention   -

I can no longer access my Crédit Mutuel account on my PC (Windows 10). I find it rather funny that in 2025 we can't access our accounts on a computer anymore.

Not everyone necessarily has a tablet, and my phone is used for messaging and calling.

Could someone please tell me what to do?

4 answers

  1.
    JY29200 Posted messages 221 Registration date   Status Member Last intervention   6
     

    Hello

    No worries here!

    How are you proceeding and when does it get stuck?

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    1. cousinhub29 Posted messages 1113 Registration date   Status Member Last intervention   383
       

      Hello,

      Not here either (29200 same thing), but maybe because we have the CMB?

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    2. CLAUDINETTE974 Posted messages 2 Status Member
       

      On my PC, I would go to Crédit Mutuel, enter an ID and a password, and I would receive a text message on my phone. And there were no problems; I had access to my accounts. However, today that is no longer possible. How can we accept that in 2025 one can no longer access their accounts on a computer? I don’t have a tablet, and I want to continue accessing my accounts on my PC and not on my phone.

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  2. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382
     

    Hello

    Try with another browser!

    I just had the same issue with my life insurance on Firefox; it works fine with Brave or Chrome!

    Note that nothing is stored on your PC, no software or application, everything is done online (except for a password)

    It is true that validation on a smartphone accompanies the management of online accounts

    Get in touch with your CMDP advisor for more information

    https://www.creditmutuel.fr/fr/particuliers/comptes/authentification-forte-digipass.html

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  3. winux
     

    Hello, you need a smartphone to access the account via digital confirmation.

    In fact, there are many apps related to your accounting, banking, electricity, health insurance, taxes, etc. Smartphones are almost mandatory today with fingerprint recognition and a reasonably recent Android.

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  4. JY29200 Posted messages 221 Registration date   Status Member Last intervention   6
     

    Re

    For the CMB, there are two possibilities

    Via code or SMS.

    With the code, no problem.

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