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Unable to uninstall 360 total security

pierre5555 Posted messages 19 Registration date   Status Membre Last intervention   -  
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   -

Hello everyone,

after several attempts to uninstall 360 Total Security using different tutorials and utilities like Revo Uninstaller, Spy Hunters, and most recently ZhpCleaner from Nicolas Coolman (of which I have the report)

it remains in place nonetheless.

Can someone help me remove it? I'm quite a novice in computing, thank you for your understanding.

2 réponses

Réponse 1 / 2
fabul Posted messages 42079 Registration date   Status Modérateur Last intervention   6 029
 

Hello,

It may be possible to get rid of it, but properly; once it's missed, it's missed.

You may not be able to reinstall it later, nor another antivirus, but it can still be removed.

You can try with RegRun Reanimator after a scan.

https://greatis.com/security/reanimator.htm

Fix Problems > Fix Malware Issues Filter Set: Display All (If needed)

Or Inspection Mode after a scan with no significant results.

Use the Search box for 360 in all the tabs at the top.

Remove as much as possible.

And Autoruns to help with the Filter box to remove as much as possible too or identify leftovers.

https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

Finally, use a Live CD of Ubuntu in Try mode on a Ventoy USB stick to delete the last remaining files if there are any that are protected by permissions at the NTFS file system level and cannot be deleted in Windows.

https://www.ventoy.net/en/download.html

https://ubuntu.com/download/desktop

Boot from the Ventoy stick where you placed the Ubuntu ISO using the PC's Boot Menu, in "Try" mode (Try Ubuntu, not Install Ubuntu).
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Réponse 2 / 2
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   20 245
 

Hello @pierre5555 StatutMembre.

utilities like spy hunters

Spy Hunter is crapware, you should never install it.

Download FRST.

Once downloaded, save FRST to the desktop, then right-click on FRST and select Run as administrator, which looks like this:

Wait for the message the tool is ready to run to appear, then click on Scan.

Attention, wait for the messages indicating that the scan is complete to appear.

At the end of the scan, the two reports FRST and Addition will be on the desktop.

Send the FRST and ADDITION reports to cjoint.com or to https://pjjoint.malekal.com/.

Then attach the two links generated by https://www.cjoint.com/ or https://pjjoint.malekal.com/ in your reply.

bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
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