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Internet Access on ACER Aspire X3990-001

simgab Posted messages 11 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   -

Hello,

I can no longer connect to the Internet on this PC, which has been working perfectly since 2012.

It has a 10/100/1000 Mbps Ethernet network card. Is it broken?

How and where can I get it repaired?

Thank you


3 answers

  1.
    brucine Posted messages 25275 Registration date   Status Member Last intervention   4 187
     

    Hello,

    On this old machine, the question to start with, aside from the hardware, is about the operating system (which one?) and the browser (same question).

    Start by searching for cmd.exe and type:

    ping 8.8.8.8

    If there are no errors in the response, the connection is working and it's the browser that is causing the issue; for example, under Windows 7, you will need to use Firefox ESR, which of course in this context, since you cannot connect, will require you to download it from another computer and install it from a USB drive.

    Alternatively, still in this scenario, install Windows 10 (same remark) if the PC is eligible, but this is no longer free (you can find licenses online for ridiculously low prices).

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  2. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Hello,

    Windows + R
    Type --> devmgmt.msc and OK.

    Do you have a section --> Other devices?
    If so, what is the problematic device?

    What do you have in network adapters?
    Is the ethernet card present?
    If so, is it under alert?

    Example image:

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  3. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    @simgab StatusMember

    If the problem is resolved, check this -->> Mark my topic as resolved <<--

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