Problem double authentication code facebook

Solved
Timoun31 Posted messages 6 Status Membre -  
 Timoun31 -

Hello,

For the past two days, Brave won't let me log into my Facebook account. I then used Firefox to change my password, thinking I had been hacked. Since then, Brave still won't work (it tells me the password is incorrect, the old one doesn't work either), and my Facebook app won't work anymore either!

It sends me a code on WhatsApp but a message appears saying "Facebook can't send a code right now, please try again later." The same goes for the SMS code.

I tried disabling two-factor authentication since I still have access to my account on Firefox, but again, I never receive the codes (even though everything was working perfectly last week). However, when I tried to add another email address (because I'm not receiving anything by email either), Facebook on Firefox sent me a WhatsApp code that worked!

I’ve tried everything: checking the connection, clearing caches, sending a photo of my ID to verify my identity, reinstalling the app, etc... I’m afraid to change my password again and end up losing access through Firefox.

If anyone has had this problem, I’m open to any solutions!

Thanks

Camille


3 réponses

MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   18 851
 
1
Timoun31 Posted messages 6 Status Membre
 

I've already read those links, but thank you... I can't seem to contact them, I'll keep trying!

0
MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   18 851
 

OK and good luck.

0
Timoun31
 

Just so you know, I waited a few days without asking for a code and today everything is working normally again, the codes are coming to my phone just fine. Problem solved!

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