Messenger connection issue without Facebook

Fablespino -  
 Soso -
Hello,

Since this morning, I can no longer log into my Messenger account.
I have two accounts: the first one connects with my phone number (without a Facebook account) and the second with Facebook. I switch between the two accounts very often.

And since this morning, I can only log in with the Facebook account. When I try to log into my first account with my phone number and password, there is a "Connecting" message followed directly by "Disconnecting," and finally "You cannot log into Facebook with this account due to restrictions on this type of account."
What does that mean?

I tried to log in directly on messenger.com and it works (except that the conversations load with a blank screen).

I must admit I’m puzzled, and if a kind soul passes by, I would be very grateful.

23 answers

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  1. Pierre16
     
    Hello, I had exactly the same problem on my phone: a Messenger account without FB (using my phone number) and a Messenger account with a FB account (via my email). After multiple attempts to switch from the FB account to the one without, I tried to log into my account without FB (phone number) on a computer. Of course, it gave me the same message "You cannot log in..." and when I tried to log into my account without FB right after on my phone, it told me that a device had used that same number. It asked me if I had changed my number or not. By saying no, it asked for confirmation by sending a text message with a code. By entering that code, I was directly logged back into my account without FB. A lucky break? I don’t know, but in any case, if this can help some people in the same situation, that's great.
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    1. Mylene_mymy Posted messages 17 Status Member 16
       
      Oh great, that could be a lead for us to try as well. I'll give it a shot over the weekend, thanks.
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    2. M.keita
       
      Help me unlock my Messenger account.
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    3. Samuel
       
      Thank you, it worked for me.
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      1. Ju123 > Samuel
         

        What did you do to make it work??

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    4. Soso
       

      Hello, I have the same problem. I logged into the computer and there was no issue. I logged out. I then turned off my phone and when I turned it back on I logged into Messenger and at that moment both Messenger accounts reappeared. Thank you for your help.

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