Voicemail at Orange
Nadege_64 Posted messages 215 Registration date Status Membre Last intervention -
Hello,
I have an ALCATEL f860 phone.
Since I connected to fiber, I can no longer check my messages on my voicemail - 3103 -
how can you help me please? Thank you in advance.
Nadège
14 réponses
Hello,
and the 888?
And there you go, there it is ....
But misery, how annoying the line spacing is!!
Hello Brupala,
As with the 3103, I have been offered to create a personalized message and nothing else,
in the end, to check the voicemail messages, I have to go to my space on the Orange portal.
See you later
I called Orange right away, and I was recommended to press an application (or button) on my landline, but I do not have that on the model I own.
I'll repeat, it’s since I switched to fiber, before that there was no issue.
I have only had fiber since last month (before that it was ADSL).
Since I have to leave for work, I'm going to turn off my PC.
Bye!
Hello,
In your Orange customer area: Your Fixed Services
How are call forwarding (Call forwarding on busy or no response) programmed?
How is the "Visual notification of messages" set to "Yes" or "No"?
It's very hard to catch a black cat in a dark room.
Especially when it's not there...
Hello Baladur13,
Visual notification of messages > Yes,
Call forwarding if I don't answer > To my voicemail.
So that's perfectly normal..
No miracle remedy, however, have you tried resetting the Livebox?
To do this, unplug the Livebox, wait a good minute, then turn it back on.
If that doesn't change anything, then as brupala points out, you need to contact Orange.
You mentioned that he suggested pressing a button that doesn't exist on your Alcatel F860, do you remember which button it was? Because besides the M1 and M2 buttons (memory for 2 numbers), the other buttons are the ones found on all fixed phone handsets.
I cut off the power and then restarted my livebox, and in the end it's still the same. As for the button suggested by the technical support of Orange, I don't remember it.
After dialing 3103, I still hear the same message asking me to record my greeting, which I already did from the start (I called from my mobile yesterday to test it).
Normally, when dialing 3103 if you don't have any recorded messages, you will hear the following announcement:
- A tune
- Hello, you have no new messages
- Main menu
- For your welcome messages, press 2
- To manage your secret code, press 3
- Or for more information, press 0
The message you leave using your mobile, if you go to the Orange portal, can you listen to it without any problem?
Another question, is your Alcatel F860 indeed a device without a built-in answering machine (one button on the base)?
Always this welcome message, followed by what I wrote above,
I have had the same landline for years, I have had this issue since I got the fiber livebox.
We're not going to make it.
The welcome message is the one I detailed above, right? Or not?
"it is followed by what I wrote above" you say!? It is followed by what?
I noted that you have had this phone for years and that the issue started when the fiber box arrived, but that doesn't tell me:
- If it is a phone with an integrated answering machine (display + multiple buttons on the base) or not (a single button on the base)
- If when you leave a message via your mobile you can listen to it by going through the Orange portal or if there is just a notification of a missed call.
Very difficult to catch a black cat in a dark room.
Especially when it's not there...
