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Mail gmail.com: not delivered

algar_1604 Posted messages 20 Status Membre -  
algar_1604 Posted messages 20 Status Membre -

Hello,

I use Outlook with my dbmail.com address to send emails, and every time I send an email to someone with a gmail.com address, I receive an error message ***@***: undelivered

mx.google.com has rejected your message to the following mail addresses:

Your message was not delivered because the recipient's mail provider rejected it.
mx.google.com generated this error:
Your email has been blocked because the sender is unauthenticated. Gmail requires all senders to authenticate with either SPF or DKIM. Authentication results: DKIM = did not pass SPF [dbmail.com] with ip: [2a01:111:f403:2e08::80a] = did not pass For instructions on setting up authentication, go to https://support.google.com/mail/answer/81126#authentication d9443c01a7336-20d18040ba0si70893645ad.155 - gsmtp

Follow-up Diagnostic information for administrators:

No issues receiving and no issues when I send emails with my icloud.com address


Is anyone able to help me?

Thank you in advance

4 réponses

Réponse 1 / 4
thev Posted messages 2003 Registration date   Status Membre Last intervention   722
 

Good evening,

If your domain is dbmail.com, it is a domain that was managed by DARTY but for which they have abandoned maintenance. It is therefore impossible to perform the necessary security update on the DNS for sending emails to gmail.com.

This domain having been taken over by Microsoft, one solution is to create an alias xxxx@outlook.com for your address xxxx@dbmail.com. According to an independent advisor, the procedure is as follows:

Log in to your Outlook.com account.
Click on the gear icon in the upper right corner and select "View all Outlook settings".
Click on the "Mail" tab, then select "Sync email".
Under "Email alias", click the "Add email" button.
Enter the alias you want to use (e.g., *** Email address removed for privacy ***) and click "Add alias".
You will need to verify the new email address by clicking on the verification link that will be sent to your new email address.
Once the alias is verified, you can select it as the "From" address when composing a new email.
2
algar_1604 Posted messages 20 Status Membre 1
 

Hello Thev

Thank you for your information. I implemented it and the result is OK

Thanks again for your help

1
Réponse 2 / 4
NonoM45 Posted messages 1007 Registration date   Status Membre Last intervention   5
 

Hello algar_1604

I think your SMTP configuration is incorrect

In additional settings, you need to have

And in advanced options

I hope this will help you
0
algar_1604 Posted messages 20 Status Membre 1
 

Thank you for your response, but I don't think this will solve my issue.

I am using POP3 as the incoming server, not IMAP.

Thanks again.

0
Réponse 3 / 4
thev Posted messages 2003 Registration date   Status Membre Last intervention   722
 

Good evening,

You are receiving this message because the DNS of your domain's hosting provider does not contain the security elements required by Google.

If you are the administrator of your domain, you need to make the necessary update. I encountered this issue with Gandi.
0
algar_1604 Posted messages 20 Status Membre 1
 

Hello

I am the administrator of my domain, but I don't know how to carry out this update.

Can you give me more information?

Thank you in advance

0
Réponse 4 / 4
thev Posted messages 2003 Registration date   Status Membre Last intervention   722
 

Hello,

What is your domain host?

If, for example, it's OVH, you just need to do a Google search: ovh dns add spf dkim and you will find a tutorial that explains how to do it.
0
algar_1604 Posted messages 20 Status Membre 1
 

Good evening,

I don’t know how to answer your question.

My area seems to be DBMAIL and I use Outlook.com

Thank you in advance

0