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Continental Edison Android TV won't turn on anymore

Carineq29 Posted messages 2 Status Member -  
jeannets Posted messages 28402 Registration date   Status Contributor Last intervention   -

Hello,

Hello,

our TV purchased in January 2023 is stuck on the Android TV logo. The bar at the bottom moves from left to right but nothing... We've tried unplugging it, waiting, changing the power cable, turning off the internet box... I've tried various button holds on the TV and remote but nothing... I've scoured the internet to find a similar issue to mine, nada... Any idea what the problem could be?

Continental Edison has been contacted but of course I haven't received a response. Purchased from a Casino supermarket that has since become Carrefour, it's a nightmare trying to reach customer service!

So I'm turning to the forums to see if anyone has encountered this issue before, and possibly a solution... Thank you


Android / Chrome 128.0.0.0

4 answers

  1.
    jeannets Posted messages 28402 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     

    One of the two is required to take on everything related to customer service... before the end of the two-year warranty.

    Requesting assistance from a store may not be the most effective... In my opinion, it’s necessary to reach out higher, to consumer services or the sales management.

    -- You also need to consider sending a paper letter and a registered letter... and not give up in the face of a local refusal to respond... Even mentioning it in the registered letter... with acknowledgment of receipt that you keep carefully.

    1
    1. brucine Posted messages 24910 Registration date   Status Member Last intervention   4 177
       

      Hello,

      It's ambiguous; the legal warranty is typically handled through the seller and not the manufacturer, and there seems to be no legal provision or case law regarding its transfer in the event of a business transfer.

      More generally, the customer service of large general supermarkets is always a hassle, but that's another issue.

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  3. Carineq29 Posted messages 2 Status Member
     

    Oh no, actually Carrefour has nothing to do with Casino and they made that very clear to me... It's useless to go see them.

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