SONY CAMCORDER ERROR 31:23

Question

I have a problem with my SONY DCR-TRV245E camcorder when I insert a cassette, it fails to identify it and displays the error 31:23 and sometimes 31:22. I am sure it’s a mechanical issue, but how can I fix this problem?
Thank you in advance
See you+

Phil-6907 · Accepted Answer

I'm arriving at the error club C:31:23 ! ! !
I've read all your testimonies but I'm getting nowhere!
I don't know what to do anymore . . .

The slaps, . . . nothing works, the error message is there in playback and also in recording!

I REQUEST YOUR HELP FOR ADVICE! Thank you! ! !

scorpio · Answer

Press the small reset button for a few seconds, it should normally work.

billy · Answer

Hello, I have a Sony DCR-PC5E camcorder, and for some time now, it shows c:31:23, and sometimes c:22:11 or c:22:11, I don't even know... anyway, I'm lost, sometimes it stabilizes for a few seconds and then it starts again. Please help!!!!

NARBE2A · Answer

Hello everyone I have the same issue C3123, I keep pressing reset but it always comes back What should I do? Thank you all for your valuable help

MICA43 · Answer

HERE IT IS
I found an answer on the English forum
You just need to give your camcorder a good slap and it’s done
I just did it, and I was able to record and playback several times
It's a mechanical problem
You need to shake the playback heads
Apparently a lot of users have the same issue

thrustman · Answer

Thank you very much, it works! I had this problem during my vacation, I was desperate, but actually, all it took was a good hit and it was back up and running! Thanks again!

NARBE2A · Answer

After several knocks on the camcorder, nothing new I ejected the tape and tapped the heads with a pencil and now, oh joy, it's working again Thank you very much

dandoune12 · Answer

To solve the problem of C: 31:23 your Sony camera = just switch off your cam and give a strong hit on the camera and there you go, the problem solved. Don't forget to thank me on my email. dandoune12@hotmail.com

ossd · Answer

I have the same C31:23 problem on my camcorder DCR TRV 480E: I slapped it, fiddled with the heads, and nothing worked, so I put an old tape in, then put the tape that wasn't working back in, and a miracle happened, it works!

Nas974 · Answer

Well, I had the same problem (error C 31:23) after manually cleaning the read heads, and while searching, I came across the advice to tap the camcorder, and it worked :D  Thank you

lauriane · Answer

Hello, thank you so much. The slap really works. I removed the battery right after and it's perfect. Try it...

khimointimo · Answer

My Sony Handycam 8mm camcorder is broken error code is c 31 23.

Gr0sse · Answer

Hello, I have the same issue with my camcorder, I just filmed the French championships that we won, so I absolutely need to recover them !!!!!!!!!!!!!!!!!! I see that you have to hit it? But where do you have to hit it? Does the camcorder need to be plugged in? Should we remove the battery? Thank you for your help.

Gr0sse · Answer

Thank you, it worked =D

Surveyor · Answer

Good evening, same problem with a TRV238E. After having a good laugh reading the posts, I also tried, but nothing works, my hands hurt... How do we clean the reading heads? Thank you.

pellotek · Answer

Good evening. A few good light taps on the left side of my Sony DCR-TRV245E, which I had left inactive for a few months, also fixed the error C31:23. A big thanks to the one who found this little trick.

ticane · Answer

Hello everyone,

I just found this forum. My Sony DCR PC 9 camcorder has been out of order for two years with the code C:31:23. Back then, I tried everything, and I’ve just decided to get it repaired. Out of caution, I did some new research online. Unfortunately, nothing works, not even hitting it or changing the tapes, whether they are new or old. The playback heads are eating the tapes.
Unless there's a miracle solution, I guess I'll have to pay for the repair. Do you have any idea of the cost for this type of repair? For your information, Fnac charges 75 euros per hour. I know I should send it by mail to Sony's facility in northern Paris, but I don't trust the postal service with that.

Thanks everyone

Phil6907 · Answer

I found a Sony repair service online called Alert Technick.
The estimate for my DVR16E camcorder from 2003 is €228.77 for repairs. Hourly labor cost is €50 excluding VAT.
So my camcorder will be heading to the dumpster!
I saw the Panasonic SDR-S26 for €216 and I think I might go for it . . .

serviceclient@alert-technik.com

Phil-6907 · Answer

I did it by sending it by mail.

jul · Answer

Sony DCR-HC45 camcorder, same error code. The double slap solution also worked for me! Thank you.

ALAIN DU 84 · Answer

Great, I had the same problem, I gave it a couple of slaps and now it's working again...!!  I'm really happy.  Thanks to whoever found the solution.

fahim · Answer

I have the same C31:23 problem on my Sony DCR-TRV285E camcorder: I slapped it, fiddled with the heads, nothing worked, so I put an old tape back in, then I put the non-working tape back in, and the miracle happened, it works. Thanks to everyone.

Robert · Answer

Désolé, j'ai traduit de l'anglais au français et vice versa via Google. J'ai eu un problème avec le même code d'erreur c:32:11, j'ai un caméscope Sony DCR TRV22 et la cassette ne voulait pas s'éjecter. J'ai pu éjecter la cassette en débranchant l'alimentation et en retirant la batterie, puis j'ai basculé le caméscope en mode mémoire et j'ai essayé d'éjecter la cassette - cela a fonctionné pour moi. Lorsque la cassette a été éjectée, j'ai constaté que la cassette était en mode protection, enregistrement désactivé (le petit interrupteur de sécurité sur la cassette elle-même qui ne permet pas d'enregistrer dessus). J'espère que cela pourra aider.
-Robert

daninos · Answer

Hello everyone

I don't think we should hit the head (very dangerous risk of making it unusable) but rather gently tap the black switch on the cassette block that is only visible when the cassette is ejected. It's the tape presence control switch
which should be tapped gently to avoid damaging it, as these are very fragile parts.

jameswest · Answer

too strong, a good slap and it starts again it's working  thank you thank you

patpat · Answer

Open, remove the cassette, and tap on the GEANT heads! It works!    Thank you all!

ramachka · Answer

funny idea but it works I tried it and it succeeded thank you :DDDD

SONY CAMCORDER ERROR 31:23

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