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Unable to download an app on Telegram

petiteféereveuse Posted messages 47 Status Membre -  
HelpiOS Posted messages 8436 Registration date   Status Modérateur Last intervention   -

Hello everyone,

I'm having trouble because I want to download an application on Telegram, but I can't seem to do it.

I have an S23+ on which I've enabled the option to download unknown applications through my Telegram app.

In a Telegram conversation, I download the document and then click on it to download the proposed application. I expand the "more details" menu to accept the download anyway, then it loads. And it ends with a pop-up that says "app not installed."

I don't know how to fix this problem; could you help me find out what's wrong?

Thanks in advance to those who can guide me.

2 answers

Answer 1 / 2
luckydu43 Posted messages 4522 Registration date   Status Member Last intervention   1 173
 

Hello

According to this Samsung forum, there is an automatic blocker that needs to be disabled in order to manually allow the apps that are permitted to install third-party applications (like Telegram here).

To disable it:
Settings > Security and privacy > Automatic blocker

The GAFAM may not have oil, but they have data!
Can you feel my Big Data?
Sacrifice a few liberties for more security and you lose ALL OF THEM.
ALL YOUR DATABASE ARE BELONG TO US
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petiteféereveuse Posted messages 47 Status Member 1
 

Hello,

Unfortunately already disabled but the problem is still there. :-(

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Answer 2 / 2
HelpiOS Posted messages 8436 Registration date   Status Moderator Last intervention   11 919
 

Hello,

If you have permitted the installation of unknown apps, it is possible that the app in question is not compatible with your phone.

Also, check if McAfee (Device Maintenance) / Play Protect (Play Store) does not flag the app as malicious. If you are unfamiliar with the app being suggested, make sure it is safe.
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petiteféereveuse Posted messages 47 Status Member 1
 

Hello,

I tried to download other apps offered on Telegram but none of them install, the result is always the same. :-(

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HelpiOS Posted messages 8436 Registration date   Status Moderator Last intervention   11 919 > petiteféereveuse Posted messages 47 Status Member
 

Do you have enough storage space? I think they are not compatible with the architecture of your processor, which is arm64-v8a. Try to see if versions exist for this architecture.

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petiteféereveuse Posted messages 47 Status Member 1 > HelpiOS Posted messages 8436 Registration date   Status Moderator Last intervention  
 

Yes, I still have storage space.

It's strange that it's not compatible. My phone isn't that old. :-(

I'm not very familiar with using TELEGRAM and I don't know how I can perform such a search. Could you guide me?

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HelpiOS Posted messages 8436 Registration date   Status Moderator Last intervention   11 919 > petiteféereveuse Posted messages 47 Status Member
 

It might be the app that is not compatible with recent phones. What is it called? I don't know if you can find it directly on Telegram, but there may be other versions available on the internet.

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