View original (French)

Set up my printer

rosounette Posted messages 952 Registration date   Status Membre Last intervention   -  
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   -

Good evening! I just installed my new printer and I can't seem to configure it... it's an HP Envy Inspire 7200e.

I went to my settings, and to "add a device," and whenever I try to connect the printer, it keeps telling me to try again...

Thank you for your help.

11 réponses

Réponse 1 / 11
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245
 

Hello.

Install the configuration software and the driver https://support.hp.com/fr-fr/drivers/hp-envy-inspire-7200e-series/2100385901.

bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
1
rosounette Posted messages 952 Registration date   Status Membre Last intervention   22
 

Good evening bazfile and thank you! Have a good weekend

0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245 > rosounette Posted messages 952 Registration date   Status Membre Last intervention  
 

Have a nice weekend as well.

1
Réponse 2 / 11
MPMP10 Posted messages 46951 Registration date   Status Membre Last intervention   18 829
 

Hello,

<<Wi-Fi connection setup>>

https://support.hp.com/be-fr/document/ish_2240677-2081099-16

https://support.hp.com/be-fr/help/printer/wireless-printer-issues
1
Réponse 3 / 11
rosounette
 

Good evening bazfile! I went to the link you gave me, I went to HP Smart and they can't find my printer.....I hung on all weekend but in vain!!

What should I do please?

Thank you and have a good evening
0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245
 

Is it properly connected to the PC via its cable?

1
Réponse 4 / 11
rosounette
 

Hello bazfile! Yes! But it’s a cable that goes from the printer to an electrical outlet!

I was able to do everything (install the components, cartridges, paper...) but I'm "struggling" with the setup!

Thank you and have a nice day
0
dadout Posted messages 2570 Registration date   Status Membre Last intervention   45
 

The question is "the printer is properly connected to the PC via cable" and you respond "yes, to a power outlet"..
So no, your printer is not connected by USB cable

Plug it in

1
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245
 

@rosounette StatutMembre .

Your printer must be connected to the PC with this type of cable provided with your printer; it can also be connected via WiFi see the user manual, otherwise, it is certain that if your printer is not connected to the PC, it will not be found.

1
Réponse 5 / 11
rosounette
 

Thank you. But I only have this cable that goes from the printer to a power outlet, just like my old printer, by the way.
0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245
 

@rosounette StatutMembre.

All printers are delivered with this type of cable, it is also indicated in the description (1 USB 2.0 client), it can also be connected via WiFi see the manual.

0
dany311 Posted messages 13260 Registration date   Status Contributeur Last intervention   2 131 > bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention  
 

Hello

It's been a long time since printers no longer come with a USB cable.

1
brucine Posted messages 24374 Registration date   Status Membre Last intervention   4 092 > dany311 Posted messages 13260 Registration date   Status Contributeur Last intervention  
 

Hello,

Whether they are or not doesn't matter.

In the case of this particular printer, and if it indeed has a USB port, the HP documentation tells us that it can be used later on, but that the initial setup must necessarily be done via Wi-Fi and that the printer cannot operate if it is not "connected online," which is stupid.

0
georges97 Posted messages 14500 Registration date   Status Contributeur Last intervention   2 891 > brucine Posted messages 24374 Registration date   Status Membre Last intervention  
 

Hello Brucine,

The prior use of the Wi-Fi connection is indeed a new thing and unfortunately contradicts (in my opinion) what has been stated for years about our devices, namely, to establish or check the USB connection in case of a blockage, before worrying about restoring it via Wi-Fi.

Moreover, in many cases, updates (Windows Update) notably cause the loss of the scanning function, which uses a different module from printing.

It seems that we must therefore comply with this new directive for certain printers, if it is clearly stated in the installation instructions.

0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245 > dany311 Posted messages 13260 Registration date   Status Contributeur Last intervention  
 

It's been a long time since printers no longer come with a USB cable.

That isn't the case for all printers, but if her printer comes without a cable, she can buy one for less than €4.

0
Réponse 6 / 11
rosounette
 

Okay. But I repeat, I only have this cable and I had the same one with my old HP printer, I don’t have a USB cable. So I will look to connect it via Wi-Fi. Thanks again.
0
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156
 

Hi

What kind of box do you have and which version of Windows?

You just need to use the WPS mode and your printer will be connected to the box and then automatically installed on your PC

On the printer, WPS is a long press on the WIFI button until the light flashes

On your box, it depends on the model

It's true that they no longer deliver USB cables with printers

1
MPMP10 Posted messages 46951 Registration date   Status Membre Last intervention   18 829
 

Hello,

Keep the printer connected to the Internet.
HP+ printers are cloud-connected devices and must remain connected to the Internet to function. The Internet connection allows the printer to provide HP+-specific application features and firmware updates.
During setup, you must connect the printer to the Internet via a supported network connection. After setup, you can print using a USB cable connection, if you wish. However, the printer must remain connected to the Internet.

https://h10032.www1.hp.com/ctg/Manual/c07773182.pdf

https://support.hp.com/fr-fr/printer-setup/hp-envy-inspire-7200e-series/2100385901

https://forums.commentcamarche.net/forum/affich-38061246-hp-smart-ne-trouve-pas-mon-imprimante#7

0
Réponse 7 / 11
rosounette Posted messages 952 Registration date   Status Membre Last intervention   22
 

Thanks to bazfile, MPMP10, Kaumune, for your help! I followed all the links you indicated, and I couldn't manage to connect... When I enter the Wi-Fi password, it keeps rejecting it, etc... In short, I'm giving up! I'll call HP on Monday!

Happy Music Day! And have a great weekend.

Thanks again for your help!
0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245
 

@rosounette StatutMembre .

Here’s how to do it with a Livebox see this page.

1
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156
 

Thanks to WPS mode, you don't have to enter the Wi-Fi password.

On Livebox devices, just briefly press the button named WPS (see here depending on your Livebox model), and then use the WPS mode on the printer.

Below is an excerpt from the printer manual page 18.

It takes 2 minutes.

1
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245 > kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention  
 

If she doesn't have a cable and can't connect via WiFi, as I mentioned earlier, for less than 4 euros, she can buy this type of cable.

0
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156 > bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention  
 

Yes, but it would be a shame to spend money unnecessarily and to tie oneself down when she has wifi available.

0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245 > kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention  
 

You must especially adapt to people and their level of computer skills; the cable remains the most reliable means of connection, especially when one is not very comfortable with computers. Just look at the number of "printers and Wifi" problems on the forum to be convinced of this.

Personally, the cable remains and will always be my first choice; it is the choice of reliability, and this has nothing to do with the Stone Age.

1
Réponse 8 / 11
rosounette Posted messages 952 Registration date   Status Membre Last intervention   22
 

Hello! As I said, buying a USB cable doesn't bother me! The only problem is that I don't have a port on my printer to connect such a cable! Thanks again

I'll check the "live box" manual! Have a good weekend
0
MPMP10 Posted messages 46951 Registration date   Status Membre Last intervention   18 829
 

There is a USB port on this printer, see here:

https://forums.commentcamarche.net/forum/affich-38058825-configurer-mon-imprimante#11

1
brucine Posted messages 24374 Registration date   Status Membre Last intervention   4 092 > MPMP10 Posted messages 46951 Registration date   Status Membre Last intervention  
 

All that is well and good, but as highlighted by MPMP10 in the copy of the official link in <20>, as I have pointed out elsewhere and as it appears in this new link, there is indeed a USB port, but it cannot be used for the initial configuration of the printer without a Wi-Fi connection.

1
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156 > brucine Posted messages 24374 Registration date   Status Membre Last intervention  
 

It's just HP nonsense

No need for the Internet for the printer to work over USB

0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245
 

@rosounette StatutMembre .

the only problem is that I have no output from my printer

There is one, it's indicated in the description I provided to you in my message #10.

The connector that connects to the printer is square.

See the screenshots below.

1
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156
 

Just press a button on the box (the one for WPS) and follow the instructions for the printer, for which I've provided you with a screenshot.

If that doesn't work, let us know where you're stuck.

0
Réponse 9 / 11
rosounette Posted messages 952 Registration date   Status Membre Last intervention   22
 

Thank you bazfile and MPMP10! I indeed found the port for the USB cable on my printer! I will get it!

Thanks also to Kaumune!

Good evening
0
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156
 

It's not an exit, it's an entry

It's a shame that you don't answer the questions asked to help you nor follow the given instructions

Who set up your previous printer?

You should get local help for the new one and its Wifi connection

The cable is the (bad) "solution" of pseudo-ease

Good luck

0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245 > kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention  
 

We understand very well that you prefer WiFi, but as I've already told you, we need to adapt to the computer skills of the people we are helping.


The cable is an excellent, reliable, and easy-to-implement solution; the main thing is that @rosounette StatutMembre can use her printer. Afterwards, she can always ask a friend to set it up for her via WiFi. Since the printer/WiFi connection can sometimes pose quite a few problems, she will always have her cable as a backup in case of WiFi connection issues.

2
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156 > bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention  
 

It's not about MY preferences but about making do with what we have and enriching our knowledge

The problem will arise every time she connects to a Wifi network, which is happening more and more today

And there she won't always have the support of a USB cable

0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245 > kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention  
 

What matters are everyone’s wishes, Rosounette's are very clear, see her message below.

0
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156 > bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention  
 

It’s not her choice, she takes your statement about me for herself

The initial choice of the plaintiff is to operate like her old printer, that is to say, via Wifi

I’ll let you handle the rest, which will certainly be interesting as you will be dealing with HP Smart and its bugs (especially with USB), scanner issues etc ...etc ..

No utility is needed with recent HP printers as they come with WEB services that are easily accessible via the printer's local IP address

She won’t have that with USB

Good luck with the rest

0
Réponse 10 / 11
rosounette Posted messages 952 Registration date   Status Membre Last intervention   22
 

Hello bazfile! I don't prefer Wi-Fi! What matters to me is being able to use my printer! And as I mentioned earlier, I am going to get the USB cable! My computer skills are weak for things that are too complex for me! I'm not 20 anymore.... ;)

Thanks again and have a nice Sunday!
0
bazfile Posted messages 58426 Registration date   Status Modérateur Last intervention   20 245
 

Have a good Sunday to you too.

1
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156
 

You do as you want, but it has nothing to do with a computer level

It's about reading and doing what you're told:

Press this button on the box (no difficulty)

Press this button on the printer etc etc etc (no difficulty)... nothing computer-related in there, no more complicated than using a microwave

Nothing difficult except the mountain some make out of it

Good luck with USB

1
Réponse 11 / 11
rosounette
 

Hello and thank you! But I think the level is important! Even just reading what we write, personally, I need more details! I'm not clueless, but it's my level that makes it like this!

Thank you and have a nice day
0
kaumune Posted messages 22694 Registration date   Status Contributeur Last intervention   5 156
 

So? Did you connect it via USB?

0