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Anran Surveillance Camera

Toff23 Posted messages 4 Status Member -  
baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   -

Hello, I just purchased an Anran Q3/Q3 Max camera, and I'm having a connection problem; it doesn't show up on the app. Can someone help me?

4 answers

  1.
    Panth33ra Posted messages 23135 Registration date   Status Member Last intervention   Ambassadeur 2 364
     

    Hello,

     I just acquired an Anran Q3/Q3 Max camera, and I'm having a connection problem; it won't show up in the app.

    You aren't providing much information. Which app?

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  2. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     

    Hello,

    Where are you in the installation process?

    If I can believe the instructions, the camera only works on 2.4GHz. Have you made sure that the location where you installed the camera receives the 2.4GHz signal from your router?

    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...

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    1. Toff23 Posted messages 4 Status Member
       

      Yes, it's at the moment of camera recognition in the app that it is not detected. It is, however, properly connected to 2.4 GHz.

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    2. Toff23 Posted messages 4 Status Member
       

      It is not fixed for now, so I am installing it 2 meters away from my box.

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  3. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     

    Are you sure your phone is also on the 2.4MHz network and not the 5MHz?

    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...

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  4. Toff23 Posted messages 4 Status Member
     

    Yes yes, both are on the same frequency and on my box I can activate the absence of the 5mhz frequency for five minutes

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