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Anran Surveillance Camera

Toff23 Posted messages 4 Status Membre -  
baladur13 Posted messages 47539 Registration date   Status Modérateur Last intervention   -

Hello, I just purchased an Anran Q3/Q3 Max camera, and I'm having a connection problem; it doesn't show up on the app. Can someone help me?

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Réponse 1 / 4
Panth33ra Posted messages 22982 Registration date   Status Membre Last intervention   Ambassadeur 2 333
 

Hello,

 I just acquired an Anran Q3/Q3 Max camera, and I'm having a connection problem; it won't show up in the app.

You aren't providing much information. Which app?
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Réponse 2 / 4
baladur13 Posted messages 47539 Registration date   Status Modérateur Last intervention   14 371
 

Hello,

Where are you in the installation process?

If I can believe the instructions, the camera only works on 2.4GHz. Have you made sure that the location where you installed the camera receives the 2.4GHz signal from your router?

It's very difficult to catch a black cat in a dark room.
Especially when it's not there...
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Toff23 Posted messages 4 Status Membre
 

Yes, it's at the moment of camera recognition in the app that it is not detected. It is, however, properly connected to 2.4 GHz.

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Toff23 Posted messages 4 Status Membre
 

It is not fixed for now, so I am installing it 2 meters away from my box.

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Réponse 3 / 4
baladur13 Posted messages 47539 Registration date   Status Modérateur Last intervention   14 371
 

Are you sure your phone is also on the 2.4MHz network and not the 5MHz?

It's very difficult to catch a black cat in a dark room.
Especially when it's not there...
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Réponse 4 / 4
Toff23 Posted messages 4 Status Membre
 

Yes yes, both are on the same frequency and on my box I can activate the absence of the 5mhz frequency for five minutes
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baladur13 Posted messages 47539 Registration date   Status Modérateur Last intervention   14 371
 

The simplest way to be sure is to give a different name to the wifi source, for example Toff24MH for 2 MHz and Toff5MH for 5 MHz...

That being said, how far are you going in the procedure?

See from Setting up Wi-Fi for the camera in the manual below:
https://fr.manuals.plus/anran/q3-solar-powered-wireless-security-camera-manual#set_up_wifi_for_the_camera

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