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Encrypted channel on my surveillance camera

Clemens2968 Posted messages 1 Status Membre -  
hypothetix Posted messages 194 Registration date   Status Membre Last intervention   -

Hello. Regarding my two outdoor surveillance cameras with solar panels. For the past few days, without doing anything, my Ctronics CTIPC SERIES IP and Cococam PTZ surveillance cameras have been showing (on my Samsung Galaxy A21s) that a "Secure channel needs to be established," on a black screen. I’ve tried many things without any positive results, for example, resetting everything, recharging the battery despite the solar panels working well even though there hasn't been much sun lately. I also searched online without finding a positive answer.

Can someone who has the same problem give me some information? Thank you in advance.

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Réponse 1 / 1
hypothetix Posted messages 194 Registration date   Status Membre Last intervention   68
 

Hello,

The 2 cameras at the same time, it's probably a Wifi issue.

Have you restarted your internet box?

If so, in the administration of your box, do you see the 2 cameras?

If so, your mobile has access to the box.
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Clemens2968
 

Hello hypothetix

You were right, it was indeed a Wifi problem! I called my ISP (Orange). After half an hour, it was sorted out. I had 2 networks, one for the Internet and everything else and another for the cameras. It was the latter that had disappeared, which is why the cameras stopped working. And since "Livebox F-880 Ext" is working again, the cameras are functioning like before!

Thank you for putting me on the right track; otherwise, I would still be searching, as they say, "for noon at two o'clock."

Thanks again, and have a good day or evening. Maybe see you next time for another issue!

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hypothetix Posted messages 194 Registration date   Status Membre Last intervention   68
 

Hello,

At your service.

“I love it when a plan comes together.”

Don't forget to mark the topic as resolved. (by the three black dots at the bottom of your first message).

Best regards.

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