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Application that has stopped working

joss -  
brucine Posted messages 24849 Registration date   Status Member Last intervention   -

Hello,

I'm new and not very skilled with computers. Let me explain my issue: I downloaded an application called "FacilOrdys" for my child, who is struggling in school and it was recommended by the occupational therapist.

The download completed successfully, the application installed, but when I try to open it, it tells me that it has stopped working and that I need to close the file. I have a Fujitsu Lifebook from 2009 with Windows 7.

Thank you for your help, as my son is feeling desperate.

4 answers

  1.
    brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170
     

    Hello,

    After doing a little digging, I read that the software is compatible with Windows 7 32 and 64 bit, but there are no further details regarding other hardware specifications that would be required (RAM, processor, graphics card...).

    Since this is paid software, I cannot experiment on my Windows 7 virtual machine.

    I see no other solution than to contact support if it exists or to reach out to the author at their contact email address.

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    1. brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170
       

      Try checking the help center, phone, chat, or FAQ:

      https://kardi.fr/contact/

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  2. joss62. Posted messages 7 Status Member
     

    Thank you for your quick reply, I will try to see and keep you informed.

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    1. brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170
       

      It is also possible quite "simply" that in the absence of third-party security software (to specify), the Windows firewall prohibits the execution of the program.

      Try allowing it or temporarily disabling the firewall (the image on my end is not illustrative, it is intentionally disabled).

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      1. joss62. Posted messages 7 Status Member > brucine Posted messages 24849 Registration date   Status Member Last intervention  
         

        Thank you, I will try that ☺️

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      2. joss62. Posted messages 7 Status Member > joss62. Posted messages 7 Status Member
         

        Did it do nothing ????

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  3. joss62. Posted messages 7 Status Member
     

    Hello, here is the feedback I received .... They are funny, I can't afford to buy another one.

    I received a response from the publisher confirming what I thought.
    Your PC is 15 years old and is running an operating system that has not been supported for several years.
    You can try completely uninstalling Facil'Ordys and reinstalling it, and launching the software ONLY AFTER a system restart, making sure that no software is running at the same time.
    Nevertheless, nothing guarantees that it will work on such an old machine.
    The best advice I can give you would be to get a newer computer.

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    1. Panth33ra Posted messages 23135 Registration date   Status Member Last intervention   2 364
       

      Hello,

      This application cannot be installed on a PC that is too old (2009). After all, it is 2024, and it is also paid.

      Source : https://facilordys.com/

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    2. brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170
       

      Hello,

      They are cute, but I found on facil'ordys/kardi, I don't remember so much as it's poorly documented (see in <1>) that apart from other hardware deficiencies (RAM...) the software was compatible with all versions of Windows 7, so it wouldn't be the operating system itself that is at fault.

      We need to check (is there documentation provided with the purchase of the software? They are particularly stingy about that) if these hardware specifications are mentioned and if they are being met, and if so, get back to the contact, specifying that their curt response is not enough, as the software is indeed intended for Windows 7.

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    3. brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170 > brucine Posted messages 24849 Registration date   Status Member Last intervention  
       
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    4. joss62. Posted messages 7 Status Member > brucine Posted messages 24849 Registration date   Status Member Last intervention  
       

      Hello, thank you for your help. I received this by email after my purchase:

      Guide:
      First of all, we recommend downloading the complete installation and user guide for Facil'Ordys:
      http://facilordys.com/pdf/Guide_FacilOrdys.pdf

      - Download instructions:
      You can download the Facil'Ordys software using the following links:
      macOS - https://goupil.app/assets/FacilOrdys_macos_famille.zip
      Windows (installer) - https://goupil.app/assets/FacilOrdys_windows_famille.exe
      Windows (ZIP file) - https://goupil.app/assets/FacilOrdys_windows_famille.zip

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    5. brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170 > joss62. Posted messages 7 Status Member
       

      I'm checking if it's a demo version since there's no license, and if I can therefore try to install it on my virtual machine (Windows 7 SP1 64-bit), or even XP.

      I'll get back to you as soon as I have a moment.

      1
  4. fabul Posted messages 42137 Registration date   Status Moderator Last intervention   6 062
     

    Hello,

    In the Event Viewer (By right-clicking on Computer > Manage)

    In Windows Logs > Applications

    Following the failed execution, is there an error related to it?

    Maybe it could just confirm that the system is too old?

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    1. joss62. Posted messages 7 Status Member
       

      Thank you, I'm going to see if I can find a few things.

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      1. joss62. Posted messages 7 Status Member > joss62. Posted messages 7 Status Member
         

        It gives me the name of the failing application FacilOrdys_famille.exe, version 2022.3.5.29734, timestamp 0x64ad33be.

        Name of the failing module Unityplayer.dll, version . I don't understand anything ????

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      2. fabul Posted messages 42137 Registration date   Status Moderator Last intervention   6 062 > joss62. Posted messages 7 Status Member
         

        Is this a file present in the application folder?

        Unityplayer.dll

        You can download the zipped dll file from this site (Be careful what you download, make sure it is a zipped .dll file

        To replace the faulty one.

        There is a chance, even if slim, that this will help.

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      3. brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170 > fabul Posted messages 42137 Registration date   Status Moderator Last intervention  
         

        I got an introductory message about Unity while being a test subject (halted by the activation key), so the software was programmed using Unity.

        It remains to be seen, as I understand nothing about it, whether Unity itself has requirements outside of Windows 7 after installation without issues regarding the operating system or libraries, which would de facto make it incompatible with Windows 7 and what should have been indicated by the publisher, who seems rather inexperienced and not up to this challenge.

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