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Ubuntu sound issue PC Y13

Izana -  
mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   -

Hello,

Since I installed Ubuntu on the pc y13, I no longer have sound. Could someone help me, please?

3 answers

  1.
    mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 943
     

    Hello,

    • What is the exact model of the sound card? Please copy and paste the result of the following command, to be typed in a terminal:  
      lspci | grep -i audio
    • Have you checked the volume and ensured that you are not muted (in the sound mixer + in the application playing sound)?
    • Are you having the problem with headphones, the PC speakers, or both?
    • If you are using headphones, do they work properly with other devices? How are they connected to the PC (audio jack, Bluetooth, etc.)?

    Good luck

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    1. izana05 Posted messages 1 Status Member
       

      Here is the result of the command:

      lspci | grep -i audio: 00:0e.0 Multimedia audio controller: Intel Corporation Celeron/Pentium Silver Processor High Definition Audio (rev 06)

      It doesn't work with a jack headset, but I don't have speakers to test.

      0
  2. Panth33ra Posted messages 23145 Registration date   Status Member Last intervention   Ambassadeur 2 364
     

    Hello,

    The Ultraportable Y13 does not belong to you. It was provided to you by your school. Are you allowed to modify its components?

    It would be better to contact their customer service... https://assistanceidf.zendesk.com/hc/fr

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    1. brucine Posted messages 24882 Registration date   Status Member Last intervention   4 175
       

      Hello,

       The Ultraportable Y13 doesn't belong to you

      How do you know, we don't know if the applicant is a high school student or a former high school student.

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  3. mamiemando Posted messages 33228 Registration date   Status Moderator Last intervention   7 943
     

    Hello,

    1) Are you the owner of this laptop?

    2) If so, what does :

    wpctl status

    give you? In case of an error, type :

    sudo apt update sudo apt install pipewire-pulse wireplumber

    ... then restart, and if the problem persists, let us know the result of :

    wpctl status

    3) Have you thought about checking the volume (in the application and in the mixer of your graphical interface)?

    4) Try to adjust the volume in alsamixer. Make sure you are using the right sound card (F6 key). Then use the arrow keys on your keyboard to select the current gauge, and the vertical arrows to adjust the volume.

    alsamixer

    Once done, do you hear sound after typing :

    aplay /usr/share/sounds/alsa/Front_Center.wav

    Good luck

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