SSD not recognized in BIOS

Hello,

It happens that we don't see it; depending on the BIOS, it may not always be listed with the other drives... It can also conflict with a PCIe that is no longer available when using SSDs, so you need to read the motherboard manual.

-- It is also very possible that on HP Z620... the motherboard may not be able to manage an SSD of this type...?? This may require a BIOS update... check the current versions and compare them with yours..?

If the SSD has been in place since the beginning.

Updating the BIOS is impossible as I mentioned in my message. The HP customer service I have on the phone and online with remote access was unable to do it!

It is following this crash that the SSD disappeared from my BIOS!

Hello

So it disappeared after the graphic card installation? Is that right?

It's probably a cable that got loose during the handling in the case, check that everything is properly plugged in everywhere. Especially the SSD.

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"The BIOS is impossible to update " ...??? I do not share this early abdication... without providing references or reasons...

We can only conclude that HP is unable to do it... that does not mean it is impossible...

So, in that regard, with the exact model of your motherboard and the version number of your BIOS, we could at least check what the current versions are.

It is still possible to use the "default" configuration anyway.

Unless you don't mind, of course...

Thank you for your guidance.

Maybe my power supply is not strong enough?

Maybe the RTX 3060 is not compatible?

What's strange is that putting the 1030 back in doesn't change anything.

It is 800 watts.

Here’s my configuration:

Dual Intel Xeon processors 8 cores e5-2650 (32 threads) clocked at 2.80 GHz with boost.
SSD 256 GB
RAM: 48 GB DDR3.
1 TB HDD

I just installed the RTX 3060 GPU in place of a 1030 that I installed two years ago replacing a Quadro.

I will send you the motherboard serial number as soon as I can.

Hello,

Have you considered the possibility that it might be the SSD that is faulty? It's not common, but it can happen.

Yes, yes, I considered it. I entrusted it to a friend so he could connect it externally to see if it hasn't flashed! Then it happened just at the moment I wanted to change my GPU.

Yes, Jeannets, I understood. That's what I meant to say, but when I wrote, I reversed the lines ????.

Currently, I can't respond to you because I'm waiting to see my SSD to reconnect it and then provide you with this information.

According to my online research using my phone, my motherboard closely resembles this one: HP 708614-001 618264-003 FMB-1102

Your HP Z620 is dual-processor, so on the motherboard, we should see two slots/supports for processors... or is everything in the same chip..?

Here is its descriptive sheet

https://kelsusit.com/content/specs/hp-z620-workstation.pdf

Here are the SSDs supported by this PC:

PCIe SSD Fusion ioFX 410 GB PCIe; Up to (2) PCIe SSD HP Z Turbo Drives 256 GB, 512 GB (1 TB max)... I don't know these types of SSDs

Here is the manual... is this it..?

http://h10032.www1.hp.com/ctg/Manual/c04205252

I confirm that the motherboard supports 2 processors. Earlier, I mentioned the configuration I have.

As for the SSD, I don't have it on hand right now, but honestly, I don't see why another more reputable brand wouldn't be compatible. The SSD is specified as SATA 2.

This Intel® Xeon® E5-2650 processor is an 8-core, I don’t see why it’s called “dual-processor”… and in the picture of the FMB-1102 motherboard, I don’t see two CPU sockets… or maybe this is not the correct reference for that motherboard?

Here’s your SSD: https://ssl-product-images.www8-hp.com/digmedialib/prodimg/lowres/c04831047.png

Or this one https://ssl-product-images.www8-hp.com/digmedialib/prodimg/lowres/c04922419.png?impolicy=Png_Res

Compatible with the HP Z4 and Z6 G4 Workstations… it’s an NVMe..

I don’t know why a more well-known brand wouldn’t be compatible..? But I also don’t know why it necessarily would be..??

Maybe it’s worth going through the manual; because there may be limitations on having this SSD port at the same time as another SATA for example… There are often limitations where you have to choose to install one at the expense of the other, personally I have this case on a PC...

You can check this by unplugging all the HDDs… and you’ll see if you find your SSD in the BIOS after rebooting. You need to get hands on.

Does the BIOS battery measure 3 Volts..? and not less..?

Hello

We need several photos of the inside of the PC to properly see the motherboard.

The processor was sold between 2012 and 2015, based on an old architecture. I doubt it supports m.2 ports, let alone m.2 nvme.

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Here are the internal photos. You will notice that a second block, which incorporates the second processor, slots into the main motherboard.

Yes, okay.........why make it simple........there are motherboards with two slots, HP likes to make things complicated.

Anyway, seeing the inside and the CPU card #2, I have a hypothesis: an RTX 3060 requires a 600W power supply (Nvidia's recommendation), but that's in a standard case with one CPU; here, there are two.....and you have a lot of RAM sticks, so your power supply must be at least (really) 750W.

Do you know how to check the power supply’s wattage? Because if it’s less than 700W, in my opinion.........there’s no need to look much further.

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The power supply is 800 watts.

However, the issue, and I think it's related, is that the PCI cable connector on the card is 8 pins while in my setup I have 2x6 pins to be able to connect 2 graphics cards if necessary.

So I can connect my PCI cable to the graphics card, but probably not with the required power.

I believe I will have to settle for the 3050, which has a 6-pin connector.

Yes, indeed the difference in power consumption is certainly a crucial point... especially since the 800w power supply probably doesn't deliver the expected 800w anymore... these displayed values are too often presumptuous.

With a power supply that matches the power required by this equipment, you can add connector extensions, to convert them to 8 pins and add two conductors of 2.5², tapped from the original 12v source + and -

_______________________________regarding BIOS update____________________

Here is a video on the process of updating the BIOS.

https://support.hp.com/fr-fr/drivers/hp-z620-workstation/5225037

This is version 0396 rev A, from December 13, 2019... file sp100699.exe (19.2 MB)

There doesn't seem to be a newer one.

Thank you, I'll check that as soon as I manage to restart the PC and I'll let you know if I encounter any difficulties.

And a buying advice to replace this RTX 3060 with a decent card that has a 6-pin PCI?

Sorry, I'm not familiar with these graphic cards.

It would be for me, I would first check if my system works, and for that, I would install a graphics card for 50€ that supports HDMI and/or VGA and consumes little power...

Like this https://fr.shopping.rakuten.com/offer/buy/10334147674/carte-graphique-asus-gtx650-dc-1gd5-carte-graphique-nvidia-geforce-gtx-650-1024mo-1058mhz-pci-express-16x.html

Even consider borrowing it for 24 hours... and if it works, it proves the limit on the power supply...

Having a 6-pin connector... does not prove that it consumes less.

The same current can be distributed over 6 conductors instead of eight; it's even hotter...!! and the same problem would still be there...

We need to make a table with comparative numbers... the currents in Amperes.

In the other case, the review needs to be redone.