MSI Pulse 17 B13V - battery not charging when off

CarotteGameuse Posted messages 1 Status Member -  
Didi64_549 Posted messages 2847 Registration date   Status Member Last intervention   -
Hello there

I recently bought a MSI Pulse 17 B13V laptop, new, and everything works fine.

The only issue is that it doesn’t charge when it’s off. When I turn it on, the laptop detects the charger immediately and starts charging, but once the laptop is off, the charging also stops (no light – no indicator). I left it with the charger for 1 hour already, no charging. I also tried another MSI charger, with no result.

Is there a setting to change or is the problem somewhere else?

Thank you

1 answer

  1. Didi64_549 Posted messages 2847 Registration date   Status Member Last intervention  
     

    Hello,

    Leave it plugged in for two days without touching it, and if it’s charged, it just needs time.

    If nothing, return to after-sales service with the invoice which serves as the warranty and you pay nothing.


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