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Turtle Beach 700 GEN 2 MAX Headset Issue

MasterDex Posted messages 225 Registration date   Status Membre Last intervention   -  
 matth80 -

Hello,

I bought this headset 5 months ago and now it won't turn on, at least the LED on the headset doesn't light up (the USB key still reacts).

I tried some troubleshooting methods I found online but nothing works; it seems broken, but I'm still hopeful that someone can help me.

Thank you!


4 réponses

Réponse 1 / 4
Panth33ra Posted messages 23006 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

 I bought this headset 5 months ago and it's already not turning on, at least the LED on the headset isn't lighting up...

Is it really a problem even though the Bluetooth device is working?

Since it is still under warranty (2 years from the date of purchase), return it to where you bought it for an exchange or a refund.
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Réponse 2 / 4
baladur13 Posted messages 47547 Registration date   Status Modérateur Last intervention   14 372
 

Hello,

Is this headset charging?

When you connect it with the USB cable, does the headset light turn on? What color is it?

It's very difficult to catch a black cat in a dark room.
Especially when it's not there...
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Réponse 3 / 4
Sidouz72 Posted messages 1 Registration date   Status Membre Last intervention  
 

Hello, I had the same problem after a day of charging. In the evening, it wouldn't turn on anymore. It's a headset that's only 5 months old!
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Sd
 

Hello, I have exactly the same problem. Did you find a solution for it, please? It would help me a lot. Or if someone passes by and has the solution, thank you!

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Panth33ra Posted messages 23006 Registration date   Status Membre Last intervention   2 346
 

Hello,

Read my response #1 again. Customer service, not much choice.

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Réponse 4 / 4
Samii
 

Hello everyone, I'm encountering this problem for the second time. Turtle Beach sent me a replacement headset and kindly asked me to throw away the old one, and here I am 5 months later with exactly the same issue. With the old one, I attempted a recoding but it was my mistake because it was a coding for GEN 2 and not for GEN 2 MAX! However, the headset turned back on but it no longer connects to its USB dongle. If someone finds the coding for GEN 2 MAX, it will solve our problem.

Thanks in advance.
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matth80
 

Hi, I did the same thing as you. Did you find the solution? I'm lost; I can't use it.

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