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Unable to print HP ENVY PHOTO 7130

jz99 Posted messages 23 Status Membre -  
Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   -

Hello,

The printing stops and a blinking screen appears. I took a photo but apparently, I can't attach it to this message.

I have restarted the PC several times... nothing changes! I am still on Windows 7, is this the source of the problem?

Thank you very much for your help!


12 réponses

Réponse 1 / 12
Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

Use the "Image" icon (2nd from the right) in the reply window.

Install/reinstall the driver... https://support.hp.com/fr-fr/drivers/hp-envy-photo-7100-all-in-one-printer-series/model/16471609
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Réponse 2 / 12
jz99 Posted messages 23 Status Membre
 

Thank you very much but I don't understand "Use the "Image" icon (2nd from the right) in the reply window."....
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Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   2 346
 

Having been unable to integrate it into my response...

...here is the screenshot. Use your mouse cursor's magnifying glass to enlarge the photo.

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Réponse 3 / 12
jz99 Posted messages 23 Status Membre
 

I was able to download it but I'm getting the message "Installer error 0xc0000139"....... what should I do? Thank you!
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Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   2 346
  
 Installation error 0xc0000139

Which download and which program?

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Réponse 4 / 12
jz99 Posted messages 23 Status Membre
 

Upon opening the link you kindly provided me, I was prompted to proceed with a download. Along the way, I was asked to download Microsoft Edge WebView2... and I received the aforementioned error message...
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Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   2 346
  
 Along the way, I was invited to download Microsoft Edge Webview2

You are not required to download it. It is not essential for the printer to function.

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Réponse 5 / 12
jz99 Posted messages 23 Status Membre
 

Unable to install: HP Easy Start Printer Setup Software (Internet connection required for driver installation)
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Réponse 6 / 12
jz99 Posted messages 23 Status Membre
 

Note: I have a wireless network connection...
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Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   2 346
 

You have been to this link... https://support.hp.com/fr-fr/drivers/hp-envy-photo-7100-all-in-one-printer-series/model/16471609?sku=Z3M47B

Printer setup software HP Easy Start Version 16.3.6

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Réponse 7 / 12
jz99 Posted messages 23 Status Membre
 

yes, 2 times! I recorded HPEasyStart_16_3_6 but when I click on it, I get: unable to open the file
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Réponse 8 / 12
jz99 Posted messages 23 Status Membre
 

I come across:

https://support.hp.com/en-us/drivers/closure/hp-envy-photo-7100-all-in-one-printer-series/model/16471609?sku=Z3M47B

Then: save HPEasyStart_16_3_6

But every time I click on it, the same message: cannot open the file

What a hassle!!! Thank you so much for being here....
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cristali Posted messages 9573 Registration date   Status Membre Last intervention   1 577
 

Hello, maybe a solution in point 1 in the link below.

3 ways to open EXE files - wikiHow

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Réponse 9 / 12
jz99 Posted messages 23 Status Membre
 

always the same message: unable to open the file (HPEasyStart_16_3_6)!
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Réponse 10 / 12
jz99 Posted messages 23 Status Membre
 

But first, I have a window asking me: do you want to allow this file to make changes to the computer?... I'm afraid to click Yes...
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cristali Posted messages 9573 Registration date   Status Membre Last intervention   1 577
 

If HP is asking for it, you need to click yes, it's to install the printer.

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Réponse 11 / 12
jz99 Posted messages 23 Status Membre
 

Hello, friends! Are you there? Thank you
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Réponse 12 / 12
jz99 Posted messages 23 Status Membre
 

Listen, this is really crazy: a paper jam got stuck UNDER the printer and this jam, invisible when opening the cover, was the cause of the malfunction! I can print in black and white again. Thank you all!

However, color printing hasn't been working for 3-4 months despite replacing the cartridge (original). How can I restore it?
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Panth33ra Posted messages 23017 Registration date   Status Membre Last intervention   2 346
 

Hello,

Thank you for your feedback.

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