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Unable to print HP ENVY PHOTO 7130

jz99 Posted messages 23 Status Member -  
Panth33ra Posted messages 23261 Registration date   Status Member Last intervention   -

Hello,

The printing stops and a blinking screen appears. I took a photo but apparently, I can't attach it to this message.

I have restarted the PC several times... nothing changes! I am still on Windows 7, is this the source of the problem?

Thank you very much for your help!


12 answers

  2.
    jz99 Posted messages 23 Status Member
     

    Thank you very much but I don't understand "Use the "Image" icon (2nd from the right) in the reply window."....

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    1. Panth33ra Posted messages 23261 Registration date   Status Member Last intervention   2 368
       

      Having been unable to integrate it into my response...

      ...here is the screenshot. Use your mouse cursor's magnifying glass to enlarge the photo.

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  3. jz99 Posted messages 23 Status Member
     

    I was able to download it but I'm getting the message "Installer error 0xc0000139"....... what should I do? Thank you!

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    1. Panth33ra Posted messages 23261 Registration date   Status Member Last intervention   2 368
        
       Installation error 0xc0000139

      Which download and which program?

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  4. jz99 Posted messages 23 Status Member
     

    Upon opening the link you kindly provided me, I was prompted to proceed with a download. Along the way, I was asked to download Microsoft Edge WebView2... and I received the aforementioned error message...

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    1. Panth33ra Posted messages 23261 Registration date   Status Member Last intervention   2 368
        
       Along the way, I was invited to download Microsoft Edge Webview2

      You are not required to download it. It is not essential for the printer to function.

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  6. jz99 Posted messages 23 Status Member
     

    Unable to install: HP Easy Start Printer Setup Software (Internet connection required for driver installation)

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  8. jz99 Posted messages 23 Status Member
     

    yes, 2 times! I recorded HPEasyStart_16_3_6 but when I click on it, I get: unable to open the file

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  9. jz99 Posted messages 23 Status Member
     

    I come across:

    https://support.hp.com/en-us/drivers/closure/hp-envy-photo-7100-all-in-one-printer-series/model/16471609?sku=Z3M47B

    Then: save HPEasyStart_16_3_6

    But every time I click on it, the same message: cannot open the file

    What a hassle!!! Thank you so much for being here....

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    1. cristali Posted messages 9486 Registration date   Status Member Last intervention   1 579
       

      Hello, maybe a solution in point 1 in the link below.

      3 ways to open EXE files - wikiHow

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  10. jz99 Posted messages 23 Status Member
     

    always the same message: unable to open the file (HPEasyStart_16_3_6)!

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  11. jz99 Posted messages 23 Status Member
     

    But first, I have a window asking me: do you want to allow this file to make changes to the computer?... I'm afraid to click Yes...

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    1. cristali Posted messages 9486 Registration date   Status Member Last intervention   1 579
       

      If HP is asking for it, you need to click yes, it's to install the printer.

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  12. jz99 Posted messages 23 Status Member
     

    Hello, friends! Are you there? Thank you

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  13. jz99 Posted messages 23 Status Member
     

    Listen, this is really crazy: a paper jam got stuck UNDER the printer and this jam, invisible when opening the cover, was the cause of the malfunction! I can print in black and white again. Thank you all!

    However, color printing hasn't been working for 3-4 months despite replacing the cartridge (original). How can I restore it?

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    1. Panth33ra Posted messages 23261 Registration date   Status Member Last intervention   2 368
       

      Hello,

      Thank you for your feedback.

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