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Netflix cancellation

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patounettedu60 -  
bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   -

Hello, last month I canceled my Netflix subscription which was supposed to end on 20/12, but I see that I have still been charged! What should I do to make this stop? I canceled again, but it might not be taken into account.

3 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 269
     

    Hello.

    This is something to watch on Netflix at:             

    0805 543 063 .

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

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    1. patounettedu60
       

      I called a number but my interlocutor was asking me if I spoke English, which I do not. Thank you, I will call the number you gave me.

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    2. patounettedu60
       

      I called this number, the problem is solved and I will be refunded. Thank you.

      1
      1. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 269 > patounettedu60
         

        You're welcome.

        See you on CCM.

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  2. blux Posted messages 2048 Registration date   Status Moderator Last intervention   3 455
     

    Hello,

    first, ask your bank to cancel the direct debit authorization.

    Then, send a registered letter to Netflix for a refund of the improper debit(s).

    Assuming that the cancellation was properly made according to the terms of the contract (dates, means...).

    Do you have an acknowledgment of receipt for your cancellation?

    See you, blux           “The fools get bold.
    It's even how we recognize them.”

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  3. patounettedu60
     

    I have not received acknowledgment of my request because I submitted it directly on the website

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    1. blux Posted messages 2048 Registration date   Status Moderator Last intervention   3 455
       

      Do you have a record of your request made on the site?

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