View original (French)

Thunderbird, unreadable received mail

BettyM22 Posted messages 410 Registration date   Status Member Last intervention   -  
Redbart Posted messages 20952 Registration date   Status Member Last intervention   -

Hello,

I received an important email from a company, but when I print it, it's unreadable, meaning that it's filled with incomprehensible characters. So to keep a record, I took a screenshot, but I'd really like to know how they sent it to me so that it ended up like this, as it's the only one in these conditions.

I saved it as a PDF to view it, and it's the same, the text is incomprehensible.

Thank you ;-)

7 answers

  1.
    Panth33ra Posted messages 23135 Registration date   Status Member Last intervention   Ambassadeur 2 364
     

    Hello,

     So, to keep track, I took a screenshot but I would like to know how they sent it to me for it to turn out like this because it's the only one under these conditions.

    If you don't show us this document (screenshot), we won't be able to help you.

    0
  2. BettyM22 Posted messages 410 Registration date   Status Member Last intervention   8
     
    0
    1. BettyM22 Posted messages 410 Registration date   Status Member Last intervention   8
       

      addressed to: Dear Subscriber

      We inform you that we have proceeded to cancel your mobile plan...for your line .... Your mobile invoices remain accessible from your Subscriber Area for the next 12 months.

      Thank you for your trust and we hope to see you again soon.

      0
      1. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382 > BettyM22 Posted messages 410 Registration date   Status Member Last intervention  
         

        Hello

        Are you absolutely sure that it's an email from your MOBILE access provider?

        0
  3. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     

    Try modifying the way the printer handles fonts.
    It is possible that in the PDF the fonts are encoded and not compliant with those of Windows.
    Change your printer driver so that TrueType fonts are downloaded as images.

    Unfortunately, depending on the driver, the configuration window will be completely different, but this option exists in 99% of drivers.

    0
  4. BettyM22 Posted messages 410 Registration date   Status Member Last intervention   8
     

    Hello,

    How do I set my printer as DEFAULT because right now it's not printing, the PDF is the default.

    0
    1. jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
       

      Hello ..

      Which Windows are you using ► W10 - 11 or others?

      See you+

      0
  6. BettyM22 Posted messages 410 Registration date   Status Member Last intervention   8
     

    windows 10

    Actually, I touched the port and now the PDF is the default, and I no longer have options on the printer, it only has scanning now.

    0
    1. jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
       

      Thank you for the feedback...

      To set your printer as default, open the Control Panel in W10 ► Click on Devices & Printers ► Then right-click on your main printer ► Check Set as default printer

      Cheers

      0
  7. BettyM22 Posted messages 410 Registration date   Status Member Last intervention   8
     

    There was nothing left on the printer's panel so I couldn’t do anything. I removed it and then I did a manual search, it installed properly and set itself as default.

    I restarted the PC because it doesn’t print.
    I unplugged the printer and then turned everything back on, it still doesn’t print.

    I'm out of ideas ;-(

    It's a WorkForce WF-2750
    I'm cautious because these are printers they have connected.

    I’ve never used it: https://www.epsonconnect.com/

    0
    1. jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
       

      Not knowing exactly what you did, I suggest you completely and properly uninstall this printer using Revo Uninstaller ► Here’s the link 


      If you're not familiar with this tool, take the time to read how it works (it's
      relatively simple)

      Once everything is uninstalled ► Restart the PC


      Reinstall ...not manually but from the Epson website ► Here

      Epson WorkForce WF-2750 for Complete Combo Drivers and Utilities Download (14.3 MB)

      Regards

      0
  8. BettyM22 Posted messages 410 Registration date   Status Member Last intervention   8
     

    I just checked the ink levels, and for him, there’s none left which isn't the case but oh well. I need to replace Cyan and I don’t have any left, so it’s an urgent order and I’ll come back after.

    0