Thunderbird displays unreadable messages from

Hello,

I had the same issue yesterday with Thunderbird 3.0, and after searching a lot, I found a solution.

I right-clicked on the "Inbox" folder, then on properties, and there I clicked on rebuild index.

All my unread and/or mixed messages became readable again.

I was scared, thinking I wouldn't be able to recover them.

hello

when you ask tb to display the source of a message (shortcut = ctrl-U), is the content understandable?
if so, can you paste the envelope in the forum.

thanks

hello
these are attachments.
do the cleaning and compact the box
try with or without: display -> show attachments in messages

Hello momorico,

Dubcek is partially right: the second part is indeed an attachment (description then content encoded in base64). But I doubt that any compression could fix anything.

On the other hand, for the first part, it almost looks like base64 content encoded with a first line truncated; but more importantly, the envelope for this possible attachment is missing... (perhaps you haven't provided us with the complete source of the example message). But the most serious issue is that this email has no envelope (no message-ID, return-address, or any received fields, etc.)

I tried to take your message, to paste it into a tb file (i.e., ~/.mozilla-thunderbird/profile/xxxxx.default/mail/local folders/pebkac <= to be adapted to your system) => when tb tries to interpret the pebkac folder, it can't understand anything and doesn't display any messages!

If you confirm that *everything* you see displayed with "View Source" (Ctrl-U) is indeed in your post, then I don't know what is going on: it's as if tb is eating the beginning (or the first few KB) of each message and only leaving you the end, which is obviously incomprehensible when it's the encoding of attachments.

Hello,

You can indeed test with another email client if you want, but I doubt that will solve the problem. You just need to make sure that the tested software leaves a copy of your email on the server (if you skip this, you might end up with tb that contains everything until April 15, evolution that contains emails from April 15 to 17, machin-mail that contains the email from April 17 from 9:30 AM to 6:47 PM, etc., and tb that contains the rest because "that" has been fixed... difficult to manage, right?)

Have you already checked your inbox through the orange.fr portal (https://login.orange.fr/captcha?return_url=https%3A%2F%2Frms.orange.fr%2Fmail%2Fwelcome%3F ? It would be interesting to see how messages are displayed by Orange before they arrive in tb.
So wait to receive an email on the orange portal, display it and click "view the full header" located at the top right of the displayed email? Copy the header into a notepad. Launch tb and retrieve the email. The email you checked on Orange is (normally) now in tb. What happens if you do Ctrl-U (or view source) on this email? Do you have the same headers? If not, can you post both?

As an example of a properly constructed header, here is an ad for Viagra received on my Orange account.
It clearly shows the return-path, message-id, a few received, and other fields (nb: of course, the addresses are fake)

Return-Path: <Anisimov-vloten<à>WMBC.net>
Received: from mwinf2e22.orange.fr (mwinf2e22.orange.fr)
by mwinb2d05 (SMTP Server) with LMTP; Fri, 10 Apr 2009 22:44:02 +0200
X-Sieve: Server Sieve 2.2
X-Bcc: pebkac<à>wanadoo.fr
Received: from me-wanadoo.net (localhost [127.0.0.1])
by mwinf2e22.orange.fr (SMTP Server) with ESMTP id E35FD2000088
for <xxxxxxxxxxx<à>back2d-mail01-03.me-wanadoo.net>; Fri, 10 Apr 2009 22:44:02 +0200 (CEST)
Received: from host-84-13-140-159.opaltelecom.net (unknown [84.13.140.159])
by mwinf2e22.orange.fr (SMTP Server) with ESMTP id E29742000081
for <pebkac<à>wanadoo.fr>; Fri, 10 Apr 2009 22:44:00 +0200 (CEST)
X-ME-UUID: xxxxxx.xxxxxx<à>mwinf2e22.orange.fr
To: <pebkac<à>wanadoo.fr>
Subject: Welcome to To Your Health!
From: "Orqyzi" <Anisimov-vloten<à>WMBC.net>
Mime-Version: 1.0
Content-Type: text/html;charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Message-Id: <xxxxxx.xxxxxx<à>mwinf2e22.orange.fr>
Date: Fri, 10 Apr 2009 22:44:00 +0200 (CEST)
X-me-spamlevel: not-spam
X-me-spamrating: 10.600000
X-me-spamcause: OK, (-735)(0000)gggruggvucftvghtrhhoucdtuddrvdekuddrgeekucetggdotefuucfrrhhofhhilhgvmecuohhrrghnghgvrdhukhenuceurghilhhouhhtmecufedttdenuchnvgifshhlvghtthgvrhculddqhedtmdenihhntghorhhrvggtthcuoehhthhmlhequchtrghgucdlvddtmdenphhhrghrmhgrtggvuhhtihgtrghljdculddvtddmnehmvgguihgtrghtihhonhdjucdlvdehmdensghrvggrshhtjdculdehtddmnednodfogfffkfevtefnucdlqdektddtmd

Hello to you, Pebcak and Dubcek!!!
Here I am again with my unsolved problem...
Yes, I am currently checking my messages on the Orange website. I noticed this morning that one of the messages I received in my inbox on the site had a large coded section at the end as well. I am in contact with Orange's abuse service (who is not helping me at all by the way!!!) to whom I forwarded this message to take a look, but in the transfer, that whole part disappears...
I went to the site that Pebcak recommended (https://login.orange.fr/captcha?return_url=https%3A%2F%2Frms.orange.fr%2Fmail%2Fwelcome%3F ) but I found it's the same as when I go on Orange.
Here is the Orange header for Pebcak's response dated 15/04/09 at 23:11:

Return-Path: <forums@commentcamarche.net>

Received: from mwinf2321.orange.fr (mwinf2321.orange.fr)
by mwinb0k02 (SMTP Server) with LMTP; Wed, 15 Apr 2009 23:11:58 +0200

X-Sieve: Server Sieve 2.2

X-Bcc: monique.allart@wanadoo.fr

Received: from me-wanadoo.net (localhost [127.0.0.1])
by mwinf2321.orange.fr (SMTP Server) with ESMTP id 8F3732400082
for <wfr40000d0f1b1808028e3ab76e@back0k-mail02-01.me-wanadoo.net>; Wed, 15 Apr 2009 23:11:58 +0200 (CEST)

Received: from amede.commentcamarche.org (amede.commentcamarche.org [194.169.240.141])
by mwinf2321.orange.fr (SMTP Server) with ESMTP id 6C07D2400081
for <monique.allart@wanadoo.fr>; Wed, 15 Apr 2009 23:11:58 +0200 (CEST)

X-ME-UUID: 20090415211158442.6C07D2400081@mwinf2321.orange.fr

DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=mail; d=commentcamarche.net;
h=Received:MIME-Version:From:Subject:Content-Type:Message-ID:To:Date;
b=iJkSbeKrDw1u3uweDDPBcmPFUXxrmamNhlQN984zOfcGERopMx3jJiGKnRrxfOdOcF9kyZSNdQrKzhupIfIPX6WaSX5aFKEXFKlyHBoGibmEM2mMjW+7Zp6EPGCqmxoI;

Received: from [194.169.240.152] (helo=www.commentcamarche.net)
by amede.commentcamarche.org with smtp (Exim 4.63)
(envelope-from <forums@commentcamarche.net>)
id 1LuCMW-0003VF-Lg
for monique.allart@wanadoo.fr; Wed, 15 Apr 2009 23:09:40 +0200

MIME-Version: 1.0

From: forums@commentcamarche.net

Subject: Forum internet - thunderbird displays unreadable messages - response from pebkac

Content-Type: multipart/alternative;
boundary="=_b57719d6e576955bc97691c5f3f15e4a"

Message-ID: <ki5uvy.1utl87@www.commentcamarche.net>

To: monique.allart@wanadoo.fr

Date: Wed, 15 Apr 2009 23:09:40 +0200

X-me-spamlevel: not-spam

X-me-spamrating: 36.599998

X-me-spamcause: OK, (-85)(0000)gggruggvucftvghtrhhoucdtuddrvdekuddrheefucetggdotefuucfrrhhofhhilhgvmecuoffgnecuuegrihhlohhuthemuceftddtnecusghonhhjohhurhculddqvdehmdenjhgvucdlqdduhedmnehmvghrtghiucdlqddutddtmdenmhgvrhgtihdouggvkigrkigruhigkigukddnucdluddttddmnehtuhefgiculddqgeehmd
_________________________________________________________________________________________

Here is the Thunderbird header for the same message (depressing, aïeaïeaïe!!):

OhjemjqmcVDvY3RFij6YI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zjsJ5ZC7qoVlkKdIgAsTsbXIBYEABdYXtMb6MJILO8/denQA86UdzYVuPNAwkQx5NESQGVWEm9/C
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________________________________________________

Thank you again for the time you are taking to help me!!!

Hi,

first of all (before I forget to mention it): every time you are about to copy/paste data from your computer into a forum (any forum), you need to go through the notepad step (or any text editor) to hide email addresses.
it's not so much because readers of ccm will see those addresses (including yours), it’s mainly because there are email collection bots that spend their time scouring forums to pick up any email address that might be found there. Of course, these addresses will then be added to spammers' mailing lists.

regarding the header: it’s really very particular!
in any case, Orange is not to blame because the headers are correct. It’s in the moment when the email leaves Orange and the moment when it’s displayed to you that it gets altered.
so, some additional details are needed, unfortunately tedious to obtain:
- go to Tools -> Options
- go to the Advanced category, General tab
- click on "Config Editor" (this allows you to modify settings, but do not change anything!)
- type "cod" (without quotes) in the filter area of the window that appears
- note the lines written in bold (these are the ones where the status is not "default")
- type "cryp" in the filter area and note the bold lines
- do the same for "mime"
- finally, close the config editor
then, you go back to ccm and post these lines. I will then set the same settings on my end to see if it does the same thing.
and since we’re digging into your tb’s config, could you tell me which extensions are installed (Tools -> Add-ons)?

see you soon

Hello Pebkac,
first of all, my apologies for inadvertently sharing your address and exposing you to spam....
I'll keep that in mind for future reference.
I did your manipulations and here's the result:

- For cod: no bold lines
- For cryp: two bold lines:
mail.identity.id1.encryption_cert_name (nothing in value)
mail.identity.id1.encryptionpolicy (value: 0)
- For mime: no bold lines

and for the extensions, I have none.

thank you!

Good evening,

Here are the news: After reinstalling the system (formatting and switching from Ubuntu to Xubuntu), it turned out that the problem hasn't been resolved! It seems that the issue comes from my old messages because:

- When I restore my old messages in Thunderbird, the problem comes back.

I have therefore deleted all my old messages, which seems to have fixed the problem. But where exactly does the issue come from, which message, if it's in a message, how can I know?

Moreover, it appears that 20,000 Orange mailboxes are experiencing a problem due to a server error (according to 1013) but denied by Orange.

So is it a server failure or defective message(s)? The debate is open...

Thank you, see you soon.

I confirm that rebuilding the index resolves the issue.

Lt2ab

Good evening everyone!

Thank you very much for this solution that worked wonderfully!

Hello,
thanks to those who responded and found effective answers: rebuilding the index works very well but I have to do it regularly, which is quite annoying...
I noticed a strange message that is now in my spam folder. It is empty and only has the date 01/01/1970 and the time: 01:00.
I have tried several times to delete it but it always comes back...
Do you have this anomaly and is it related to the initial problem? If so, is there a solution you might know of???
Thanks