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Epson ET-2811 printer stuck after software update

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cedeve_adal Posted messages 10 Registration date   Status Membre Last intervention   -  
kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   -

Hello, After updating the Epson Smart Panel smartphone app and updating the software on my PC, my Epson ET-2811 printer is blinking and no longer works. How can I get it back up and running? Thank you for your help.

9 réponses

Réponse 1 / 9
Super.Mario Posted messages 583 Registration date   Status Membre Last intervention   250
 

Hello

Check the manual for the Epson ET-2811 on page 120 to see which light is blinking...

You can (initially) unplug all the cables from the printer for at least 1 minute...

Try to make sure that no pieces of paper are stuck inside...
The ideal is to have a can of compressed air to blow it out, or have a lot of breath ;-)

Then plug the power cable back in.

Conduct the test explained at the end of page 73

See you later
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Réponse 2 / 9
Christophercnd Posted messages 2 Status Membre 2
 

Hello, were you able to fix your printer???? I have exactly the same problem?
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Réponse 3 / 9
kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668
 

Hello @Christophercnd StatutMembre
 
Download and install --> Revo Uninstaller
Run it as an administrator
Uninstall all the products of the Epson printer
Follow the tutorial carefully to uninstall everything properly including residual files and registry keys.
For the residual scan, check --> advanced mode
Restart the PC.
 
Download this driver --> ET-2811
Turn on the printer
Start the driver setup --> epson641344eu.exe
Follow the instructions
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Christophercnd
 

Thank you, I will buy a cable tomorrow to connect the printer to my computer, do I need a c2g cable?

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kaneagle Posted messages 86399 Registration date   Status Modérateur Last intervention   14 668 > Christophercnd
 

Does it not work via Wi-Fi?
Check the user manual --> https://www.epson.fr/fr_FR/support/sc/epson-ecotank-et-2811/s/s2055

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Réponse 4 / 9
cedeve_adal
 

Hello, I've already tried. I just started over by pressing and holding for a long time, but the two red lights remain on. The WiFi indicator also stays green. And with all this, I can't turn off the printer... whether from my smartphone or my PC, the printer is no longer recognized.
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Réponse 5 / 9
Panth33ra Posted messages 22984 Registration date   Status Membre Last intervention   Ambassadeur 2 334
 

Hello to both of you,

What update did you make?

Source : https://www.epson.fr/fr_FR/support/sc/epson-ecotank-et-2811/s/s2055
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cedeve_adal Posted messages 10 Registration date   Status Membre Last intervention   2
 

Hello, I'm not quite sure. First of all, when I started Epson Smart Panel from my smartphone, I received a message indicating that a newer version of the software needed to be downloaded. Then the same thing happened on my PC. Since then, it's impossible to turn off the printer except by cutting the power. The two ink and paper jam lights remain red and the WiFi light stays green. ...

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Panth33ra Posted messages 22984 Registration date   Status Membre Last intervention   2 334 > cedeve_adal Posted messages 10 Registration date   Status Membre Last intervention  
 

Hello,

Where did you download Epson Smart Panel from? Which website?

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cedeve_adal Posted messages 10 Registration date   Status Membre Last intervention   2 > Panth33ra Posted messages 22984 Registration date   Status Membre Last intervention  
 

Hello, on the Epson site it seems to me... I downloaded it 8 months ago and it was working until the update crashed everything...

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Panth33ra Posted messages 22984 Registration date   Status Membre Last intervention   2 334 > cedeve_adal Posted messages 10 Registration date   Status Membre Last intervention  
 

Hello,

The Epson Smart Panel app is only available for Android (Google Play) and Apple (App Store).

See here... https://support.epson.net/appinfo/smartpanel/guide/fr/

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Réponse 6 / 9
cedeve_adal Posted messages 10 Registration date   Status Membre Last intervention   2
 

Good afternoon again, yes and... I don't understand your response. A friend who fixes computers also couldn't unlock the beast. So, back to the customer service, via Mondial Relay, without having any idea of the repair times.

Thank you for your help.
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Réponse 7 / 9
Antho
 

Hello, did you succeed? If so, how?
I'm in your situation.
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Réponse 8 / 9
M6
 

Hello,

I'm in the same situation: have you found a solution?
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Réponse 9 / 9
Gui80
 

Hello, I am in the same situation. Do you know the origin of the problem after the repair?

Thank you
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