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Google account issue on asus zenpad 10

KIKI0669 Posted messages 16 Status Member -  
KIKI0669 Posted messages 16 Status Member -

Hello, following a reset of my daughter's Asus Zenpad 10 tablet, I cannot reconfigure the tablet because I don't remember the codes for her Google account. I tried to create a new account, but it tells me that there is already an account. What should I do, please? Thank you for your help.

3 answers

  1.
    madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
     

    Hello
    There is no other way than to retrieve the linked identifiers.
    With a computer or a phone see on Google's site.

    Best regards

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  2. KIKI0669 Posted messages 16 Status Member
     

    Oh no! Does that mean I'll never be able to get the tablet back?

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    1. Panth33ra Posted messages 23151 Registration date   Status Member Last intervention   2 359
       

      Hello,

      Yes, you will be able to retrieve your tablet, but you need to go through Google's support first... https://support.google.com/?hl=fr

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  3. KIKI0669 Posted messages 16 Status Member
     

    thank you very much

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