Corrupted old version of a document that blocks Word

Hello,

Is this document, which causes a lot of problems, essential?

Thank you for your reply. No, I deleted it by changing its extension (to .txt) so that I could recover text from it if needed.

Currently, the infected .doc document no longer exists. However, it still opens automatically (and even in four or five copies) when I try to open another .doc.

What I need is a way to open Word without the recovery pane on the left (I’m thinking of a keyboard shortcut or a specific way to open Word)...

Another method would obviously be to clear the internal memory of Word (the one that offers recovery after a crash).

In fact, I also placed a non-infected .doc file under the name of the infected .doc. But it doesn't change anything. It seems that the recovery memory is internal, which makes sense (there might even be an extension like .docrécup that could possibly be found in the directory tree)...

Thanks again for your reply,

kind regards,

Bernuchon

Thank you for your response. This is indeed what I think: the recovery file is created by Word.

If its extension is .asd, I will try to find it, but this kind of file (internal to a program) must not be easy to locate.

A simpler method would be to know the location of the memory that contains this .asd!

Thank you for this information, and if you have any more, I would be interested!

Best regards,

Bernuchon

Hello,

Do a search with the file explorer

By trying continuously, we eventually succeed.
So the more you fail, the more chances you have that it will work. (the Shadoks)
In addition to the thank you (yes, it happens!!!), remember to mark it as resolved. Thanks

Hello
A possibly simpler solution, if it works, is to do a "reset" of the MS Office configuration. But since no one is asking for the version, we'll have to rely on Google :-)
A Repair of MS Office can also potentially resolve this type of issue. Through the Windows control panel.

Best regards

Thank you very much Brucine and Madmyke! And thank you for taking my problem to heart!

I was not notified of your responses...

On the substance:

I searched for .ads files but my explorer does not find any (maybe it is limited to my own files and not the application files).

The same goes for .tmp files, whose spreadsheets (found by the explorer) are empty.

But I'm thinking: If I deleted my infected file, wouldn't the restoration process keep searching for it endlessly? That wouldn't be any better...

I have another thought: why not repair Word or, for that matter, uninstall and reinstall it?

Thank you again,

Bernuchon

Thank you, friends. I wasn't notified of your messages.

I obviously have a soft spot for the repair (of the Office, I understand well). I don't know how to go about it, but I should be able to manage.

Best wishes,

Bernuchon

Hello to you and thank you for your previous interventions.

I have just reinstalled my Microsoft Office 2000 Professional.

During the reinstallation (according to the CD), there were a number of warnings regarding the inability to install certain files, warnings that I had to ignore (what else could I do?).

The result is that there is no improvement: When opening, Word opens four or five of the files I have opened recently, which have become "to be recovered" since Word crashed upon their opening.

Would I benefit from completely uninstalling Office 2000 and reinstalling it (possibly in another folder)?

Thank you again,

sincerely,

Bernuchon

Hello and thank you very much again for your diligence!

Panth33era wrote:

Have you installed SP3 (Service Pack)?

No, but it's possible that until now I didn't need it...

Brucine wrote: "compatible with Windows 10, probably not Office 2000 or 2002:"

Yes, I installed it in compatibility mode in 2019, I believe. And since then, Word has been working very well, with just a few little things not functioning anymore.

After unchecking "Show hidden files, folders, and drives and unchecking the box Hide protected operating system files, by following the path: C:\Users\UserName\AppData\Roaming\Microsoft\Word\, I found Wbk and asd folders that were presented as backups, but their names were unfamiliar to me (I did find them, indeed, in the recycle bin).
However, in the same place, there are still two tmp files that I did not delete.

Unfortunately, when I relaunched Word, the crash returned, just like before, with no noticeable changes.

So I've made progress, but there's still one more step to take, and I don't know which one.

Thank you again,

sincerely,

Bernuchon

Thank you Brucine for your response. I am very, very overwhelmed by this general Word crash.

I have resorted to LibreOffice, but of course, I have no reflexes for it and I feel very handicapped. It's classic.

Otherwise, yes, I deleted the asd files that I found. But I did not see any wbk files (and by the way, wbk files are saved in documents, so they should be easy to find...)

Anyway, it's still not working.

My neighbor indicated to me how to open Word in safe mode (press CTRL when double-clicking the Word shortcut on the desktop. Word then opens a window asking if you really want to go into safe mode, then the Word window opens. It stays for a few seconds and then crashes...

The good news, which is worth mentioning, is that .doc files can be opened in LibreOffice and re-saved as .odt. This is always better than .txt for recovering text and images.

Thanking you again for your advice,

best regards,

Bernard

What hasn't been tried is completely uninstalling Office 2000 and then reinstalling it. I'm not sure it will work, but since we're already in this mess, we might as well give it a shot.
Ideally, using something like Revo Uninstaller that will hunt down the registry keys.

Hello everyone,

MS has a tool to clean up properly before a new installation: https://support.microsoft.com/fr-fr/windows/r%C3%A9soudre-les-probl%C3%A8mes-emp%C3%AAchant-l-installation-ou-la-suppression-de-programmes-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
eric

By continuously trying, we eventually succeed.
So the more it fails, the more chances we have that it works. (the Shadoks)
In addition to the thank you (yes, it does happen!!!), remember to mark it as resolved. Thank you

Thank you very much! As for uninstalling everything, I'm going to have to do it because, in making a wrong move while uninstalling Word, I accidentally uninstalled Excel, the wonderful software that has brought me so much pleasure.

As for using the software recommended by eriic, whom I thank, I'm afraid I'll get lost with this "product code" issue. I have this product code on the back of my CD case ("Product Key"), but I suspect Microsoft is doing everything to ensure we can't use their old products anymore (it's anti-commercial, they prefer to sell the new ones).

So I'm going to uninstall Word, even though I don't understand anything about how to do it (the first window, the one asking which programs to uninstall...

Computing has the flaw of being made by computer scientists!

Best regards,

Bernuchon

Hello,

it's better to do it to start fresh.
A simple uninstallation doesn't clean everything.
The worst that can happen is that it does nothing more...
eric

By continually trying, we eventually succeed.
So the more it fails, the more chances we have that it will work. (the Shadoks)
Besides the thank you (yes, it can be done!!!), remember to mark it as resolved. Thank you

Hello to you and thank you again for your interest and advice.

The sentence I placed above, namely:

"Computing has the drawback of being done by computer scientists!”

... is of course a paradox. But it means that many geniuses are not pedagogues at all and that only other geniuses can use their creations, which doesn’t amount to many people.

My printer, for example, is very difficult to load with paper. This means that when the chief engineer presented this printer to his boss, he loaded the paper himself. And since he had the knack, the boss was very pleased. But what the boss should have done was to go and get the hygiene manager or the head chef of the house and ask them to operate the printer. In that case, in a quarter of an hour, everyone would have realized that the chief engineer was way off track and that the paper was very hard to insert (and that the rest was incomprehensible)...

In the train station of the city where I live, there was an elevator. And in this elevator, there was a button "Station." This meant, for the station user, that there was a station within the station. But which station to choose when you're carrying luggage and don’t have a ticket?

This absurdity can be easily explained if we consider that all the signage in the station had been created and tested by the engineers and technicians who built the station. If they had had this signage tested by residents of another city, they would have quickly realized that their signage was totally incomprehensible!

But anyway, I hope I’m not boring you with these reflections, and to return to my problems with the infected Word, by uninstalling it I also managed to uninstall my precious Excel. It must be said that the uninstall window is totally incomprehensible (back to that) and I must have done something wrong.

But that’s not a big deal.

The question that remains is: If I install my Office 2000 CD in a different location than where it was first installed, will Word look for my infected Word document versions in this new location?

I delayed resuming this conversation because the disappearance of Excel and Word is costing me a lot of time (not to mention the Ciaran storm).

The good news is that Word documents can be opened with Libre Office 6.0 Writer.

I have started using this honorable software, but of course, I feel like I’m handicapped in both hands whenever I need something specific.

The same goes for Calc. It’s very challenging to lose your dexterity and all your habits, even though it inevitably delays the onset of Alzheimer’s in the brain.

I will gladly read your response to my installation location question above,

kind regards,

Bernuchon

Hello,

Maybe you could run a quick CCleaner...

Best regards,

Okay for CCleaner!

For the rest, I'm on board too.

The news is that on the advice of a friend who knows quite a bit, I changed the name of C:\Program Files (86)\Microsoft Office to \Old Microsoft Office, so that Word no longer finds my infected .doc files.

Then I reinstalled Word and Excel, noting that the installer couldn't find 5 or 6 files.

The result is that I now have Word, but Excel opens (without its grid) and then crashes.

It's a shame because it wasn't affected by the infected .doc files.

That said, I was able to reconstruct my precious .doc files from their .odt copies...

Thanks again to you. I will try to search again for the .asd, .wbk, and .tmp files.

But I think I've made some progress...

Best regards,

Bernuchon

Hello Brucine and the others.

A good piece of news that will seem as curious to you as it does to me: Yesterday, my plan was to uninstall my latest installation of Excel (which I had placed in a folder named NouvelOffice2000). So, I started this uninstallation by clicking on "Word unavailable" in the window that opened (a completely opaque and incomprehensible window) and the same ("unavailable") for all the PowerPoints, etc. Finally, I believe that was what was labeled by those genius IT people since I unfortunately did not make a screenshot, my new version of Gadwin Printscreen being down...

What I wanted was just to modify (uninstall) my Excel (which was not working).

Imagine my surprise at the end of this simple procedure, when I accessed my desk shortcut (which I thought was dead) to see my precious Excel opening perfectly, and even with the memory of the last spreadsheets I had worked on three months ago!

And the same for my Word!

It should be noted that I still have not renamed my OldMicrosoft Office file which, logically, should be currently out of action!

It goes to show that luck sometimes smiles upon fools!

So I'm swimming in happiness because I've been able to resume my Fluid Mechanics activities.

How can I explain this general recovery other than by saying that I must have made the right stupid mistake?

In any case, thank you for your valuable help.

If you have any explanations for this undeserved success, feel free to share them here... Even if your explanations could be useful to other internet users (because in my tinkering, there might well be nothing to take away).

Best regards,

Bernuchon

Hello everyone. A few days after the erroneous but successful installation of my precious Word Office and Excel, I'm still swimming in happiness. In my Word, I must have lost my dictionaries, my styles, and some keyboard shortcuts to specific styles.

The only remaining clue from my bad experience is that when I open Word Office 2000 from the desktop shortcut, I see a small warning window pop up that states:

"Microsoft Word 9.0": "An error has occurred and this feature is not working properly. Run the installer and select 'Repair...' to restore this application." (This window has an "OK" button that I press to clear this warning window)

After checking, my Word Office 2000 is indeed version 9.0.2812. That might be what the title "Microsoft Word 9.0" in this warning window means.

Thank you once again,

Bernuchon

Hello everyone. I believe that the happy ending of my adventure surprises quite a few. The friend who advised me to get rid of my old Office 2000 installation was an IT technician for the university's computer lab. Of course, he is not omniscient, but he is a seasoned practitioner.

Anyway, renaming the file where my old Office 2000 version was installed to "Old Microsoft Office" has annihilated the will to live of that old installation!

Everyone can verify (on an old computer) that renaming an application file like this suffocates that application...

Best regards,

Bernuchon