View original (French)

Big problems with smart tank 7005 printer

arto63 Posted messages 34 Status Membre -  
arto63 Posted messages 34 Status Membre -

Hello everyone

After changing a print head on an HP Smart Tank 7005 printer, the carriage moved back to the right, but the entire control panel is blinking and nothing works, so it's impossible to check if the print head is correctly inserted because the carriage is stuck on the right and can't be moved, making it impossible to access the print heads.

Thank you for your help

2 réponses

Réponse 1 / 2
arto63 Posted messages 34 Status Membre 1
 

Hello,

Sorry for the late reply, but after intense discussions with the dealer and HP, I was able to activate the 2-year warranty. So it was replaced by HP with a new one. The carriage jam seems to be recurring with this model, which HP is aware of.

Best regards
1
Réponse 2 / 2
NonoM45 Posted messages 1007 Registration date   Status Membre Last intervention   5
 

Hello,

This printer can't be old, can it?

Have you contacted HP support?

See you!
-1