View original (French)

Wifi issues on laptop with a Freebox

Solved
MQ02 -  

Hello, I have an HP Pavilion g7 running Windows 10. I just moved and I chose Free as my internet provider. Unfortunately, I can't detect the Wifi from my box but I can see my neighbors' WiFi. I contacted the provider but they couldn't find any solutions. Thank you for your responses.

10 answers

  1.  Kori-Kori

    Good evening,

    Do you know if another device detects your box, smartphone, iPhone, tablet...?

    If so, I think the problem would be with the computer and not with the box or the operator.

    0
    1. MQ02

      I can connect to the Wi-Fi with my phone. What seems strange to me is that at friends' houses who have the same Free box, I can connect to the Wi-Fi without any problem.

      0
      1. Kori-Kori

        Where is your HP located in relation to the box?

        Far away, upstairs...?

        0
        1. MQ02

          In the same room, 2 meters away.

          0
          1. brupala

            Hello,

            2 meters on wifi ... Seriously?

            Get an ethernet cable, we need to be realistic at some point.

            1
          2. MQ02
            @brupala

            Good evening, there is a fireplace between the two.

            0
          3. Kori-Kori
            @MQ02

            Santa Claus trolling...

            0
          4. MQ02
            @Kori-Kori

            Don't you have any solutions or ideas?

            0
          5. Kori-Kori
            @MQ02

            The G7 pavilion is portable, try placing it close to the box, with nothing in between the two devices.

            0
        3. brupala 
            Do you have no solutions or ideas?

          I gave you the best solution by far...

          Otherwise, try setting up the wifi on your box to give two SSID names for the 2.4 and 5 GHz wifi networks of your box, for example MQ2 and MQ5, to see if the problem is the same with both.

          And there you go....

          But goodness, how annoying the line spacing is!!

          0
          1. MQ02

            Hello,

            I tried, but it doesn't change anything. I also looked into changing the channels, but without success either.

            Best regards

            0
            1. brupala

              Do you not see either of the two networks?

              Then you need to invest in a wifi/usb adapter, it can always come in handy.

              0
            2. MQ02
              @brupala

              No, I have the neighbors' networks but not mine. I'm wondering if it could be related to an outdated driver...

              0
            3. MQ02
              @MQ02

              In the settings of my Freebox, I can see that my 2.4GHz and 5GHz Wi-Fi are indeed activated. When I go to network connection, the Wi-Fi is indeed enabled.

              0
          2. Pierr10 Moderator

            Hello,

            What is the model of the box?

            What is well conceived is clearly stated,
            And the words to say it come easily.
            (Boileau)

            0
            1. MQ02

              Hello, it's a Freebox Pop

              0
            2. Pierr10 Moderator
              @MQ02

              So it's a box, probably non-recyclable, with a more powerful WiFi than the older models.

              Apparently, the problem would be more on the computer side.

              0
            3. MQ02
              @Pierr10

              What's strange is that at friends' houses, I can connect to their Freeboxes. I wonder if this might be due to my Realtek WiFi adapter driver or some other Windows settings... Plus, I have the neighbor's box, but I'm not sure they will let me use it.

              0
          3. bazfile Moderator

            Hello.

            Check the Device Manager for the references of your WiFi (Wireless) network card and let me know.

            bazfile
            Moderator/Security Contributor.
            A hello, a response, and a thank you are always appreciated.

            0
            1. MQ02

              Contrôleur de famille Realtek PCLe FE

              Adaptateur WIFI Realtek RTL8188CE 802.11 bgn

              0
          4. MQ02

            I installed it but it didn't change anything. I can only pick up my neighbor's bbox.

            0
            1. brupala

              Do you have another device that can see the WiFi from this box?

              Oh yes, I already answered that actually.

              I can't remember what's possible in the box, but try forcing the 2.4 GHz WiFi to 802.11g and the 5 GHz to n.

              Otherwise, the best option would be to invest in a more modern WiFi/USB adapter or an Ethernet cable, again, although with a card limited to Fast Ethernet (FE) it's not great either.

              0
            2. MQ02
              @brupala

              In 2.4 GHz bandwidth 20MHz or 40MHz, primary channel from 1 to 13. Then for 5 GHz 20, 40, 80, and 160 MHz primary channel from channel 36 to 124 DFS.

              0
            3. brupala
              @MQ02

              The DFS channels are not always recognized by old dual-band 802.11n Wi-Fi cards; moreover, sometimes it takes 10 minutes of listening at the access point before activating it... that's long.

              But the 2.4 must operate in 20 MHz band in 802.11b/g and in 20 or 40 MHz for 802.11n.

              Your problem is indeed strange and probably comes from both the box and your network card, but we often have questions like this here, and it usually gets resolved by using different SSIDs.

              0
            4. MQ02
              @brupala

              Hello,

              I ended up putting a wifi/usb adapter and it works. The other solution was to call a computer technician, but in this case, given that the computer is old, I might as well replace it. Thank you all for your replies. And if you find another solution, I’m all ears. Best regards

              1
          5. MQ02

            I just tried my computer at someone else's place and it works on Wi-Fi with the Freebox. I don't understand why. It doesn't work at my place. I'm going to try using a Wi-Fi dongle, but that doesn't explain the problem.

            0