Unable to connect to my Big Fish account
Solvedjeams -
Hello everyone,
I need help, thank you in advance.
I'm unable to log into my Big Fish Games account, it says: "An error has occurred. Please refresh the page and try again."
No matter how much I refresh my page, nothing happens.
What should I do?
I am using Windows 11
3 answers
-
Hello,
This type of message is generally related to a problem with the site's servers.
Which browser are you using?
Have you tried another browser to see?
Try clearing the cache...
The login page is not working or you are being redirected to an incorrect page? Sometimes, a web browser can endlessly redirect you to the same page or incorrectly display a web page because it has difficulty correctly reading the saved data (called cookies) or the information stored in its cache. Most of the time, simply clearing the web browser's cache and cookies solves the problem. To clear the cookies and cache of a web browser, select your browser from the list below for detailed instructions:https://bigfishgames.zendesk.com/hc/fr/articles/230038828-Probl%C3%A8mes-pour-se-connecter
https://kinsta.com/fr/base-de-connaissances/comment-effacer-cache-navigateur/
Also see here:
https://bigfishgames.zendesk.com/hc/fr/categories/115000093768-Compte
Contact Customer Service
https://bigfishgames.zendesk.com/hc/fr/articles/230538107-Contacter-le-Service-Client
https://bigfishgames.zendesk.com/hc/fr/requests/new
Who better than Renault can maintain your Renault.
Uh! Chuck Norris... -
Hello MPMP10,
I use Google Chrome as my browser and I haven't tried with another browser.
The opening page isn't working.
It has been working well for quite a few years, no problems until today.
I will do what you suggest and I will get back to you to let you know where I stand.
Thank you.
-
Hello again MPMP10,
Great! It's working again.
I cleared the browsing history, emptied the cache, and deleted the cookies.
Thank you very much for your help.
Have a good day!