Unable to connect to my Big Fish account

Solved
lyne18 Posted messages 150 Status Membre -  
 jeams -

Hello everyone,

I need help, thank you in advance.

I'm unable to log into my Big Fish Games account, it says: "An error has occurred. Please refresh the page and try again."

No matter how much I refresh my page, nothing happens.

What should I do?

I am using Windows 11

3 réponses

MPMP10 Posted messages 46999 Registration date   Status Membre Last intervention   18 845
 

Hello,

This type of message is generally related to a problem with the site's servers.

Which browser are you using?

Have you tried another browser to see?

https://www.mozilla.org/fr/firefox/new/?utm_medium=paidsearch&utm_source=google-rsa&utm_campaign=fxeu&utm_content=A144_A203_302579

Try clearing the cache...

 The login page is not working or you are being redirected to an incorrect page? Sometimes, a web browser can endlessly redirect you to the same page or incorrectly display a web page because it has difficulty correctly reading the saved data (called cookies) or the information stored in its cache. Most of the time, simply clearing the web browser's cache and cookies solves the problem. To clear the cookies and cache of a web browser, select your browser from the list below for detailed instructions:

https://bigfishgames.zendesk.com/hc/fr/articles/230038828-Probl%C3%A8mes-pour-se-connecter

https://kinsta.com/fr/base-de-connaissances/comment-effacer-cache-navigateur/

Also see here:

https://bigfishgames.zendesk.com/hc/fr/categories/115000093768-Compte

Contact Customer Service

https://bigfishgames.zendesk.com/hc/fr/articles/230538107-Contacter-le-Service-Client

https://bigfishgames.zendesk.com/hc/fr/requests/new


Who better than Renault can maintain your Renault.
Uh! Chuck Norris...

2
lyne18 Posted messages 150 Status Membre 18
 

Hello MPMP10,

I use Google Chrome as my browser and I haven't tried with another browser.

The opening page isn't working.

It has been working well for quite a few years, no problems until today.

I will do what you suggest and I will get back to you to let you know where I stand.

Thank you.

0
jeams
 

I have the same problem, nothing works, it's a scam.

-1
lyne18 Posted messages 150 Status Membre 18
 

Hello again MPMP10,

Great! It's working again.

I cleared the browsing history, emptied the cache, and deleted the cookies.

Thank you very much for your help.

Have a good day!

0
MPMP10 Posted messages 46999 Registration date   Status Membre Last intervention   18 845
 

Alright, and thank you for the feedback, and have a good evening.

0