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No sound Unowhy Y13

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lulumrh -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -

Hello,
I acquired a Unowhy Y13 during the 2021-2022 school year.
As the computer was blocked by administrator permissions, I reinstalled a brand new Windows.
BUT SINCE THEN, it's been impossible to get sound!!
I've looked at hundreds of forums, tutorials, downloaded hundreds of so-called "compatible" drivers according to many people, but nothing works. The only thing I haven't been able to do is to display the content of this page by clicking on this link:
http://www4.driveridentifier.com/index.php?reason=scan_detail_not_found_scan_driver_item

It automatically redirects me to:
DriverIdentifier - The most simple & easy driver updating tool.

So if anyone has a miracle solution, whether it’s that darn link or another solution, I would be delighted to devote my worship to them until the end of my days!

Hoping to get a response and thank you for taking the time to read this.


7 answers

  1.
    lulumrh Posted messages 8 Status Member 1
     

    Hi! Here is what you asked me for, I have a lot of system peripherals so I didn't take a screenshot, but no I don't have any errors, I'm on Windows 11 64-bit

    1
  2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Hello,

    Windows + R
    Type --> devmgmt.msc and OK.

    Do you have a section --> other devices?
    If so, what is the problematic device?

    What do you have in audio, video and game controllers?

    Do you have a device alert in --> System devices?

    Windows 10 or 11?
    32 or 64 bits?

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  3. lulumrh Posted messages 8 Status Member 1
     

    I also downloaded the "Realtek audio" drivers mentioned in this topic, but I'm still having the issue:
    Sound issue UNOWHY Y13 [Resolved] (commentcamarche.net)

    I don't see where the problem was resolved since he himself hasn't mentioned succeeding and hasn't given any updates since his last message.

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  4. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Give the hardware identification number of the 3 peripherals
    Check this --> Find the identification number of a peripheral
    Post the 3 numbers in your next message.
    Example image:

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    1. lulumrh Posted messages 8 Status Member 1
       

      1 :
      PCI\VEN_8086&DEV_318C&SUBSYS_72708086&REV_06

      2 :
      ACPI\VEN_FTE&DEV_3600

      3 :
      ACPI\VEN_ESSX&DEV_8326&SUBSYS_27821A00
       

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  6. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Download and install --> 7Zip 64 bits

    For the PCI\VEN_8086...., download this driver --> Intel

    Right-click on the driver --> cc9e59e8-.......cab
    Select --> 7Zip
    Choose --> extract to "cc9e59e8-......\"

    Go to the device manager
    Right-click on the device corresponding to --> PCI\VEN_8086....
    Update driver
    Browse my computer for drivers
    Browse
    Select the folder of the unzipped driver --> cc9e59e8-......
    OK, next

    ---------------------------------------------------------------------------------------------------

    For the ACPI\VEN_FTE&DEV_3600, download this driver --> FingerPrint

    Right-click on the driver --> FingerPrint-Win10_Win11-2.0.3.83.zip
    Select --> 7Zip
    Choose --> extract to "FingerPrint-Win10_Win11-2.0.3.83\"

    Go to the device manager
    Right-click on the device corresponding to ACPI\VEN_FTE....
    Update driver
    Browse my computer for drivers
    Browse
    Select the folder of the unzipped driver --> FingerPrint-Win10_Win11-2.0.3.83
    OK, next

    ---------------------------------------------------------------------------------------------

    For the ACPI\VEN_ESSX....., download this driver --> ESAuDriver

    Right-click on the driver --> 623ae97a......cab
    Select --> 7Zip
    Choose --> extract to "623ae97a.....\"

    Go to the device manager
    Right-click on the device corresponding to ACPI\VEN_ESSX.....
    Update driver
    Browse my computer for drivers
    Browse
    Select the folder of the unzipped driver --> 623ae97a.....
    OK, next
    Restart.

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  7. lulumrh Posted messages 8 Status Member 1
     

    It works!!! Thank you very much!!!

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  8. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    You're welcome.
    Have a good evening.

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