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Unauthorized deduction

Real85 -  
georges97 Posted messages 14535 Registration date   Status Contributor Last intervention   -

Hello

McAfee has just charged me the sum of €129.95 without authorization. How can I get a refund?

Sincerely

1 answer

Answer 1 / 1
georges97 Posted messages 14535 Registration date   Status Contributor Last intervention   2 907
 

Hello,

see :

https://copainsdavant-faq.linternaute.com/hc/fr

That said, if you did not deactivate at the end of the period a free subscription "offered" with a computer or software, or did not block the automatically renewing subscription that was secretly and abusively activated at the end of the subscription year, you need to proceed with unsubscribing and uninstalling the software.

see :

https://forums.commentcamarche.net/forum/affich-37432319-rembourser-un-renouvellement-automatique-mcafee-non-souhaite
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brucine Posted messages 24633 Registration date   Status Member Last intervention   4 141
 

Hello,

In the event that this gadget had been pre-installed on a new PC as a trial version, how could they have made this charge? I, for my part, have no bank details saved either on my PC or on any online account (Microsoft or otherwise), which makes such an operation impossible unless Hara Kiri provided the said details to the trial version.

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georges97 Posted messages 14535 Registration date   Status Contributor Last intervention   2 907 > brucine Posted messages 24633 Registration date   Status Member Last intervention  
 

Hello Brucine,

Very valid point. The requester would do well to share the circumstances under which he provided this information, which we cannot know. Therefore, only the "renewals by tacit agreement" that involve an initial billing (and a forgetfulness of the cancellation date, which is taken advantage of by McAfee) are concerned at first glance.

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