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Mail accessibility free zimbra blocked error code 302

AB94 -  
 Emma -

Hello,

I would like some help because my messaging on Free Zimbra has been inaccessible since this morning (27/05/23) with this issue: after logging in, I get a 302 error: Found: The Document has moved here which redirects me to the Free Zimbra homepage.

Please, could you tell me the steps to follow to access my account again? Or is it a server problem and sadly I just have to wait?

Do you think there is a risk of losing emails and email archives?

Thank you in advance for your help.

7 answers

  1.
    brucine Posted messages 24865 Registration date   Status Member Last intervention   4 172
     

    Hello,

    It seems that the issue is quite periodic (server downtime) and therefore there is nothing else to do but wait.

    2
  2. Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840
     

    Hello,

    To check if there is a malfunction with Zimbra, try reading your emails at
    https://webmail.free.fr/

    What is well conceived is clearly expressed,
    And the words to say it come easily.
    (Boileau)

    1
    1. AB94
       

      Thank you for your response.

      I'm also unable to log in -> "internal error 1" ????

      It indeed looks like a server issue... I'm waiting...

      Have a good evening

      1
      1. Clo > AB94
         

        Hello, I have the same problem as you this morning, August 25th! Did you find out why? Is it an outage from Free AGAIN... it's regular... three weeks without messaging once and now it's no longer possible... thank you for your reply.

        0
      2. Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840 > Clo
         

        Hello,

        There was an outage of a few days on the zimbra100-e18 server (outage confirmed by Free at 3244).
        Currently, the situation has returned to normal for this server. The only problem is the loss of messages. I can hardly see any of the test messages I sent. It is certainly the same for the rest of the mail.

        I completely agree with you: we can accept that there is an outage, but the recurrence of outages is problematic.
        For me, the conclusion is simple: one should not provide a Free contact address for an important service (taxes, health, etc.).

        0
      3. Emma > Clo
         

        Same for me this Friday, August 25, 2023, since this morning. This is not the first time it has happened. Annoying!!!

        0
  3. Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840
     

    Hello,

    The situation is not getting any better. There are now several servers down:
    According to what I've noted and the information circulating, we have at least:

    zimbra102-e18

    zimbra59-e10

    zimbra98-e18

    zimbra100-e18

    With this long weekend, we will need to be patient.

    Given these repeated outages, Free is clearly no longer one of the reliable email hosting providers.

    What is well conceived is clearly stated,
    And the words to say it come easily.
    (Boileau)

    1
    1. brucine Posted messages 24865 Registration date   Status Member Last intervention   4 172
       

      Hello,

      I know it doesn't comfort you, but my SFR line goes down fairly regularly for a few hours, so not only do I lose my email (at least at home), but I lose internet altogether.

      The question remains what is "reliable".

      0
  4. MPMP10 Posted messages 47340 Registration date   Status Member Last intervention   18 958
     

    Good evening,

      Stéphane May 23, 2022 at 11:34 PM No access to my email since last night. When I go to the Zimbra portal, the message appears: "Found The document has moved here" when I click on here, it takes me back to the homepage, which leads to the same message as before, and so on.

    https://www.totalbug.com/zimbra-free/comment-page-11/

    Who better than Renault can maintain your Renault.
    Uh! Chuck Norris...

    0
    1. Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840
       

      Hello!

      It was in 2022! It must have evolved since then!

      For your information, I currently have no access issues.

      1
      1. MPMP10 Posted messages 47340 Registration date   Status Member Last intervention   18 958 > Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention  
         

        Hello,

        Thank you for this clarification, small mistake on my part regarding page (70...) for my copy-paste.

        1
      2. AB94 > MPMP10 Posted messages 47340 Registration date   Status Member Last intervention  
         

        Thank you for your response.

        This issue indeed concerns several people. The site does not mention any solution/action to take ???? We just have to wait !?!

        Good evening

        0
      3. MPMP10 Posted messages 47340 Registration date   Status Member Last intervention   18 958 > AB94
         

        You're welcome...

        Have a good evening too.

        0
  6. Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840
     

    Hello,

    Apparently everything is back to normal. The email box is working and there is no loss of mail.

    What is well conceived is clearly expressed,
    And the words to say it come easily.
    (Boileau)

    0
    1. MPMP10 Posted messages 47340 Registration date   Status Member Last intervention   18 958
       

      Hello Pierr10,

      Whatever...

      https://forums.commentcamarche.net/forum/affich-37856981-boite-mail-aliceadsl-bloquee#1

      0
      1. brucine Posted messages 24865 Registration date   Status Member Last intervention   4 172 > MPMP10 Posted messages 47340 Registration date   Status Member Last intervention  
         

        Hello,

        The question is not necessarily related.
        We don’t understand why Alice ADSL subscribers have not changed this address which has become obsolete for 10 or 15 years.
        Free is maintaining it reluctantly until the day it decides otherwise (why haven’t the concerned individuals migrated to a Free address?), but probably only for subscribers who have continued to replace their Alice ADSL contract with a Free contract, not for those who have gone elsewhere, are no longer their customers, and owe nothing.

        0
      2. Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840 > MPMP10 Posted messages 47340 Registration date   Status Member Last intervention  
         

        Hello,

        I didn't make the connection with the message regarding the old Alice box, as the reported malfunction has been ongoing for 3 weeks.
        To me, it's unrelated to the recent outage that affected the Zimbra servers and only lasted a few days.

        0
  7. alaxmarie
     

    Hello,

    I'm having the same issue since Friday, June 2nd, unable to access my email address. It seems that it's not a widespread outage because some of my acquaintances with a free Zimbra account can access it. Has anyone managed to solve the issue?

    Many thanks!

    0
    1. virgi58
       

      Hello. I'm having the same problem since 02/06. I can't connect.

      0