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Ethernet cable not detected by Freebox

Bartuslan -  
brupala Posted messages 111144 Registration date   Status Member Last intervention   -

Hello,

I just bought a new cable, but when I tried to plug it into my Freebox, I noticed that the LEDs don't light up and there's no Ethernet connection on my computer. I have, of course, tried all the ports.

I tried connecting my computer with other cables provided with the Freebox, but only 1 out of 2 works; the other has the same problem as the cable I just bought.

I was able to test the new cable on another Orange box, and it works fine. So I assume the problem lies with the box.

Do you have any solutions, or should I contact Free's customer service for a box replacement?

Thank you for your responses.


3 answers

  1.
    Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840
     

    Hello,

    You did not provide the model of the box. It might be a refurbished box.

    Normally there is only one Ethernet cable supplied by Free (for Pop and Revolution). The other cable might be an RJ11 cable. The one that works is probably the Ethernet cable.

    Are you sure that the 2 cables provided by Free are the same (the RJ11 connector is narrower than the RJ45 connector)?

    Does the cable provided by Free that seems correct work on all Ethernet ports of the Freebox?

    • If yes, the Freebox is not the issue.
    • If no, the Freebox is defective and you need to contact Free.

    What is well conceived is clearly expressed,
    And the words to say it come easily.
    (Boileau)

    0
    1. Bartuslan
       

      it's a Freebox Mini 4K and yes, the cable that works works on all the ports

      the 2 cables seem identical to me

      if I understand correctly, the box has no issues but neither does my cable, so why isn't it working?

      0
  2. brupala Posted messages 111144 Registration date   Status Member Last intervention   14 448
     

    Hello,

    when a cable doesn't work, if possible, you should try flipping it end to end, it might eliminate a bad contact issue.

    After that,

    it may be that the ethernet card in your PC is also limited in terms of autoneg.

    And there you go ....

    But goodness, how annoying the line spacing is!!

    0
    1. Bartuslan
       

      what is auto neg
      by the way, I updated the drivers

      0
    2. brupala Posted messages 111144 Registration date   Status Member Last intervention   14 448 > Bartuslan
       

      Oh yeah, autoneg == autonegotiation of the speed and duplex mode by an Ethernet port.

      Since I feel like you’re going to ask me what duplex mode is, I’ll explain directly:

      There are 2 duplex modes: the old half duplex, where each waits for the other to finish talking before doing the same, like a walkie-talkie, and the newer full duplex or simply duplex, where both can talk at the same time, like a telephone.

      In Ethernet, it’s the same: half duplex back in the days of hubs and full duplex in today’s switches, it negotiates just like the speed at connection.

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    3. Bartuslan > brupala Posted messages 111144 Registration date   Status Member Last intervention  
       

      And how can I fix that?

      Is it an adjustment that needs to be made?

      0
    4. brupala Posted messages 111144 Registration date   Status Member Last intervention   14 448 > Bartuslan
       

      No, it does it by itself; otherwise, change the Ethernet card.

      0
    5. Bartuslan > brupala Posted messages 111144 Registration date   Status Member Last intervention  
       

      But if I manage to connect with another cable, it means the problem lies elsewhere, right?

      0
  3. guyguy
     

    Hello

    but only 1 out of 2 works

    Just use the one that works with Free. The box comes with 2 different cables to work with 2 different systems, the other cable is for Orange if you want.

    .

    -2
    1. Bartuslan
       

      And the one I bought should work anyway, right?

      0
      1. guyguy > Bartuslan
         

        Hello

        If it's the right one, yes.

        If it works for the Orange box, it’s not defective but it’s not meant for your Freebox.

        -2
      2. Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840 > guyguy
         

        Hello

         If it works with the Orange box, it's not defective but it’s not made for your Freebox.

        When you buy an Ethernet cable, it works with all boxes. I've bought enough cables (both long and short) for my Freebox to know what I'm talking about!

        There might be a defective port on the box.

        2
      3. guyguy > Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention  
         

        He tried all the ports.

        All the cables for the orange box need to be connected.

        There may not be any cables for the freebox.

        -1
      4. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158 > guyguy
         

        Hi

        As already mentioned by Pierr10, there are no specific cables for this or that box

        1