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World Relay package weight 17kg instead of 5 max

Pierre_Ubk Posted messages 40 Status Membre -  
 Babill -

Hello everyone. I have a problem.

I'm selling quite a few books on leboncoin, totaling 17 kg. I forgot to mention the weight, and a buyer (great profile and well-rated with 200 comments) purchased my books. But when I print the shipping label, it says "weight: 5 kg." What am I risking? If I send the 17 kg package when it is supposed to be a maximum of 5, will I have to pay extra? Will the additional fees be charged to the buyer?

The person has already paid, so it would be problematic to post a new ad saying "I will ship in a few days," as it would take time for them to get refunded, which is an issue.

Am I personally at risk? They told me they always go over the limits and have never had any problems.

2 réponses

Réponse 1 / 2
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Hello.

These questions should be directed to Leboncoin or to the Mondial Relay point.

bazfile
Moderator/Security Contributor.
A hello, a reply, a thank you are always appreciated.
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Réponse 2 / 2
Babill
 

Hello, I have the same problem as you, how did it go for you then? Thank you :)
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