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MSI battery plugged in but not charging

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Naudhiz Posted messages 46 Status Member -  
Naudhiz Posted messages 46 Status Member -

Hello everyone,

I have an MSI GE62 6QF Apache Pro running Windows 10, which hasn't worked for a while since I turned it back on.

After doing all the necessary updates for it to function properly, there is one thing that isn't working. The battery is connected, but it remains at 0%. Since my computer powers on when it's plugged in, I assume we can deduce that the battery is functioning.

I ran the troubleshooting, but nothing was detected, then checked in the device manager to see if I had the latest drivers (yes), then uninstalled and reinstalled them, but unfortunately, nothing works, the battery won't charge.

I've had this computer since 2016 and I hadn't turned it on since June 2022. Is there anything else I can try to identify the problem/solution?

Thank you in advance for your help and have a great Sunday.

Naudhiz

4 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    I'll say yes :(

    I'm going to run a test on a laptop

    @+

    1
  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    you can test your battery with ==> BatteryBar ==> click here

    the software indicates the wear level of the battery (among other things)

    PS: if the battery is dead, you will have to disassemble the laptop to replace it ==> check this page

    in this video, the person does not remove the battery, but there is only one screw ==> click here

    bye

    0
    1. Naudhiz Posted messages 46 Status Member
       

      Thank you for the feedback, I installed the tool in question and I have this. I suppose that means the battery is dead?

      0
  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    here is the result of the test performed on my Acer laptop from 2020

    so yes, your battery is dead

    @+

    0
    1. Naudhiz Posted messages 46 Status Member
       

      Thank you, it's still crazy that the battery doesn't work anymore when it's carefully placed in a pouch on a shelf

      0
  4. cathyqiu Posted messages 125 Registration date   Status Member Last intervention  
     

    Hello,

    Probably the battery is faulty.

    0