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Printer driver installation

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Sara_H_ Posted messages 5 Status Member -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -

Hello everyone!

The question has already been asked, but the answers provided didn't help me at all...

I have a Canon Pixma MG 2550S printer, and I just bought a laptop (Acer Aspire).
The computer didn't automatically recognize the printer. I went to Canon's website to download the drivers, but they only offer drivers for the MG2500 and MG 2500S models. I still tried to install them, but it didn't work. I also searched other websites and can't find anything.

Could there be an incompatibility between my computer and the printer (in which case it's a looooose)? -_-

If anyone has a solution, I'm all ears... :)

Have a nice day everyone!

3 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    Hi

    No worries for the help :)

    Don't forget to mark your topic as resolved ==> click here

    Thanks

    See you later

    1
  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    hi

    is your PC running W10 or W11?

    did you plug in the printer without installing the drivers beforehand?

    see ya

    0
    1. Sara_H_ Posted messages 5 Status Member
       

      Hello :)

      PC running W11 Home (I don't know if that makes a difference). I first tried to connect the printer without installing it. And since it didn't recognize anything, I started to install the drivers.

      Thanks for your response

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  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 149
     

    re

    W11 family...

    ok

    I don't know if it makes a difference

    if you connected the USB cable to the PC without installing the drivers from the manufacturer's website ==> click here

    Windows installs generic drivers, and it is possible that you do not have access to certain features of the printer

    let me know if you connected the printer to the PC

    @+

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    1. Sara_H_ Posted messages 5 Status Member
       

      I called a Canon technician (why didn't I do this earlier!). He had me uninstall the printer names that were originally installed on my laptop (which I just bought). Then he had me reinstall the MG2500 driver (which includes the MG2500S, MG 2550, MG 2550S, MG2540 references, etc.), and it works!!

      A big thank you for your responsiveness :)

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