Unowhy y13 no sound Windows 11

Try to install this

https://driverpack.io/en/hwids/ACPI%5CESSX8316?os=windows-10-x64

(click on download zip)

Then go to the device manager

Click on sound, video and game controllers

Update the driver

Browse my computer for drivers

Select the .zip file and next

(Also, did the school account remain after installing Windows 11?)

Hello,

Thank you for your response. I tried to install the driver, but it says that the best drivers are already installed.

The school account has not persisted. The problem is still the same; I have no sound.

In the device manager, I have 2 unknown devices.

Hello,

Provide the hardware identification number for the 2 unknown peripherals.
Post the numbers in your next message.
Image as an example:

Hello, thank you for your responses.

Here are the numbers for the unknown devices:

ACPI\FTE3600\FTE3600
ACPI\ESSX8326\1
There is also the PCI data acquisition and signal processing controller that doesn't seem to be working: PCI\VEN_8086&DEV_318C&SUBSYS_72708086&REV_06

Download and install --> 7Zip 64 bits

Download these 3 drivers:

ACPI\FTE3600 --> Fingerprint

ACPI\ESSX8326 --> Audio

PCI\VEN_8086&DEV_318C --> Intel

-----------------------------------------------------------------------

Right-click on each driver
Select --> 7Zip
Choose --> extract to "\"

Go to Device Manager
Right-click on a device
Update driver
Browse my computer for drivers
Browse
Select the unzipped driver folder corresponding to the device
OK, next
Restart.

Good evening,

Thank you very much! It worked, thank you for your solutions and your help

Have a good evening

You're welcome.
Have a nice day.