View original (French)

Magic Keyboard disconnected at computer startup

Addicted to Pomme Posted messages 46 Status Member -  
Addicted to Pomme Posted messages 46 Status Member -

Hello,

I just changed my keyboard for my iMac (High Sierra 10.13.6).

The magic keyboard is properly connected via Bluetooth, charged, and recognized.

Yet every day when I turn on my computer, I can’t use it to enter my password... I have to plug in the cable.

I was advised to uninstall the Bluetooth module and restart it, but how can I do that since both the keyboard AND mouse are connected via Bluetooth?

Thank you for your advice!


1 answer

  1.
    gab1 Posted messages 6366 Registration date   Status Member Last intervention   713
     

    Hello,

    I don't know if this will work for you, but:

    When you turn on the iMac, does your mouse work? If yes, go to the password field and press the CAPSLOCK key several times; does it turn on and off? If yes, then you should be able to start typing your password, making sure you are in the password input field.

    Solution 2: Turn off and on the keyboard using the switch on the top right side of your keyboard; if I remember correctly, there is a small on/off module that you can use to see if it responds.

    1
    1. Addicted to Pomme Posted messages 46 Status Member 2
       

      Good evening! Thank you for your reply.

      You gave me the idea to check if the issue was with the caps lock key, as it indeed does not light up.

      I have to enter my password while holding down the "single" caps key, which is a bit annoying...

      Once the password is entered, the caps lock "agrees" to turn on!

      I have never had this issue with my previous keyboard.

      I don't really know if this is "normal" or if I should report it to my Apple dealer...

      Thanks in any case!

      0