View original (French)

Unable to update Windows 11 (21H2)

serpro51 Posted messages 7 Registration date   Status Membre Last intervention   -  
 serpro51 -

Hello,-7020

As the owner of an HP Laptop 14-cfoxxx, I was able to upgrade it to Windows 11 version 21H2 on 04/15/2022.

My Intel Core I3 7020U processor was compatible at that time, but since then, this processor is no longer compatible (go figure!) however, all the other specifications are correct.

Is it still possible to upgrade to version 22H2?

Microsoft is completely ridiculous: compatible processors one day but not the next!

Does anyone have a solution to suggest to me?

Thanks in advance.

8 réponses

Réponse 1 / 8
Anonymous user
 

Hello,

The i3 7020U has never been officially compatible with Windows 11, but that doesn't prevent the installation of the latter and tinkering with the registers to continue receiving updates.
1
Réponse 2 / 8
serpro51 Posted messages 7 Registration date   Status Membre Last intervention   1
 

Hello,

Contrary to what you seem to say, I have never tampered with anything, and in April 2022 this processor was completely compatible, and the installation of Windows 11 was carried out with Windows Update!!!

Besides, I am nearly 80 years old, and with Alzheimer starting to knock on the door, I am incapable (unfortunately) of tinkering!

Have a good evening
1
Anonymous user
 

https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

A Microsoft service error, then? The Intel 7020U is not on the compatibility list; had it been an Intel 8xxx series, yes.

0
Réponse 3 / 8
frederikx Posted messages 199 Registration date   Status Contributeur Last intervention   34
 

Hello, if it's to upgrade from W10 to W11, the easiest way is to use MediaCreationTool.bat in auto setup, it works very well. For a complete installation, you need to tweak the registry as indicated by the enthusiast to force the installation. Best regards,
0
Réponse 4 / 8
Flogger Posted messages 1695 Status Membre 238
 

Hello

As can be seen here:

Edit:

Well, the link doesn't work... type "windows 11 on intel core i3-7020u" and it's the first result.

This processor was at one time validated and then presumably removed from the list for reasons likely related to performance or security (assumption)

So indeed the situation is absurd... what does Windows update say? Do you have no updates at all?
0
Réponse 5 / 8
serpro51 Posted messages 7 Registration date   Status Membre Last intervention   1
 

Hello (sorry for the delay: it's Sunday!)

Here are the quality updates:

- KB 5021234 on 12/18/22

- KB 5022287 on 01/23/23

- KB 5019274 on 01/23/23

- KB 4023057 on 01/23/23

- KB 5022479 on 02/04/23

These are only quality updates, at least the latest ones received!

Best regards
0
jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   5 505
 

Hello serpro51

To check the current version ► Type Winver in the search bar ... then click on Winver.exe at the top, a window will open displaying the currently installed version of W11

Hi ► A+

0
serpro51 Posted messages 7 Registration date   Status Membre Last intervention   1 > jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention  
 

Hello jmarion3

I can't seem to incorporate my screenshot, but winver tells me:

Windows 11, version 21H2 (build 22000.1516)

0
jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   5 505 > serpro51 Posted messages 7 Registration date   Status Membre Last intervention  
 

Thank you for the feedback .....

Indeed this version is outdated ...however, as mentioned earlier, it seems that the issue comes from the incompatibility of the processor, and to solve the problem, it is necessary to reinstall W11 to work around the issue ..

There are several ways to do this, but personally and based on experience, method No. 3 is my favorite ..... See ►This link (Method No. 3: using the Rufus software (new installation) and be sure to follow the step-by-step instructions, and in principle, it should be fine

Info ► A USB key of at least 8GB is required, which will be kept in case of reinstallation

Cheers ► See you+

1
serpro51 > jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention  
 

Ok, thanks marion3

I'll try tomorrow [my soon-to-be 80 years will at least try :-) ]

Have a good evening

0
jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   5 505 > serpro51
 

Age is not an obstacle serpro51, I'm 3 years younger than you and my neurons are still working... (for now...)

If you follow the instructions step by step, you shouldn't encounter any problems... but just in case... you can come back here.

Have a good end of the evening and see you!

0
Réponse 6 / 8
serpro51 Posted messages 7 Registration date   Status Membre Last intervention   1
 

Hello again,

That's it: my USB key with Rufus is filling up!

So let's wait for the next step :-)

Good evening
0
jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   5 505
 

Ok ...So the baby is doing well .....

See you and have a good evening too

0
Réponse 7 / 8
serpro51 Posted messages 7 Registration date   Status Membre Last intervention   1
 

No luck,

after rebooting from USB the following message:

"The upgrade option is not available if you start your computer using the installation media

Please remove the installation media and restart your computer

When the computer starts normally insert the installation media and run the installer "

So for now I'm giving up and sticking with my 21H2 (Grr...)

Good evening and enjoy your meal
0
jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   5 505
 

As far as I'm concerned, I installed W11 on 3 W10 PCs that were not directly compatible from the USB key by launching the Setup.exe after plugging in this key ► PC started and no issues on the 3 PCs

If you followed the creation of the USB key (Rufus) carefully, you shouldn't have any problems unless I'm mistaken

See you+

0
Réponse 8 / 8
serpro51
 

Okay, but I'll wait a few days,

Tomorrow, ophthalmologist appointment in the morning and Orange shop in Épernay in the afternoon for the fiber (finally available from 20/02)

My wife (77 years old and putting up with me for 54 years sends her regards!)

See you later
0