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Microsoft Office 2019 reactivation issue

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Bebert9360 Posted messages 12 Registration date   Status Member Last intervention   -  
Bebert9360 Posted messages 12 Registration date   Status Member Last intervention   -

Hello everyone,

I bought Microsoft Office 2019 two years ago as a single PC version (for around twenty euros). I haven't had any problems until now. But since last weekend, the following error message has appeared:

I pressed the "help" button which redirects me to the page "this product is already installed on another device" even though I've only installed it on this device.

When I try to activate the software via the internet (as suggested), the following message appears:

Have you ever encountered this problem? If so, can you help me so that I can keep my Office suite?

Thanks in advance.

4 answers

  1.
    bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   20 272
     

    Hello.

    You have changed your configuration (hardware modification) and this version of Office at a low price was only valid for your previous configuration.

    You need to purchase a new Office key or switch to LibreOffice.

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

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  2. Bebert9360 Posted messages 12 Registration date   Status Member Last intervention  
     

    Hello everyone,

    Thank you Bazfile for your response.

    To clarify my situation, I bought my computer in January 2021, OS Windows 10. In June 2022, an update upgraded me to Windows 11 without giving me a choice. I had no problems or alerts at that time with Office. Aside from this forced update, I have not changed my PC's configuration or replaced any hardware (I wouldn't know how to do that). This is why I don't understand why my Office would no longer work. Could you provide an explanation?

    Today, even though the previous alert has passed (see previous message), Office displays a new message:

    Do you think that the update from W10 to W11 could have caused this Office malfunction?

    What guarantees me that a new update won't again disrupt Office if I buy a new version?

    Thank you in advance for your responses.

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    1. bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   20 272
       

      Do you think that the upgrade from W10 to W11 could have caused this Office malfunction?

      I don't know, you should ask Microsoft. But since your license is only €20, I assume you didn't buy it from Microsoft. I think that given the price, you might as well get a new license or switch to LibreOffice, which is free.

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    2. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Hello everyone.....

      Before purchasing a new license as suggested by bazfile...try entering the license number you have again via Home ► Account ► Change Product Key Number (not entirely sure this will work but it's worth a try)

      For info, and from experience, during major updates of Windows (e.g., from W10 to W11), license keys acquired at a very low cost are no longer recognized by Microsoft and you have to renew the purchase....but in my opinion, it's worth it...

      Cheers

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      1. brucine Posted messages 24940 Registration date   Status Member Last intervention   4 178 > jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention  
         

        Hello,

        Indeed, in this case, we are dealing with volume licenses that have been misused: either the number of that same license reused by definition on n PCs has been exceeded, or the organization holding that license no longer has it, or it concerns "single activation" licenses, which means that a migration of operating system could have been sufficient to be considered a new installation, and thus rejected.

        In any case, the idea is probably that it will be necessary to renew the purchase of another low-cost Office 2019 or 2021 license, the price shouldn't change much (nor the features...)

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  3. Bebert9360 Posted messages 12 Registration date   Status Member Last intervention  
     

    Hello everyone,

    thank you for all your responses. I followed the majority's advice and purchased a key for Office 2021.

    Do you know if I need to uninstall Office 2019 in order to install 2021? Could there be any issues between these two versions?

    Thanks again in advance for your answers.

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  4. Bebert9360 Posted messages 12 Registration date   Status Member Last intervention  
     

    Thank you all,

    my problem is solved, I was able to reinstall Office and everything works.

    I thank you for your help.

    (The topic can be closed)

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