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Redmi Note 9S won't turn on and shows a battery.

Gwe -  
 Gwe -

My Redmi Note 9 is in good condition. It's 2 years old. Yesterday I was using it and I saw a message saying "The air temperature is cold."

So I tried to warm up the phone. And then, after a very slight bump, it turned off and displayed a white battery on a black screen. It doesn't respond at all; as soon as I try to restart it, I see it rebooting and a second later, there it is again with the same battery icon, and it turns off. The same happens when I plug it in to charge.

I should mention that for some unknown reason, it was stuck at 44% for an hour.

If someone could help me as soon as possible or at least tell me if it's a hardware or software issue so I don't take it in for repair for nothing.

Thanks in advance.

3 answers

  1.
    madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
     

    What was the temperature at that moment?

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  2. Gwe
     

    After rechecking, it's not a temperature problem. It turns off by itself and refuses to turn on with the same icon. I'm stuck, and since I had already repaired the screen, I don't want to send it for repair again to avoid paying more than the initial price when it might not work soon.

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  3. cathyqiu Posted messages 125 Registration date   Status Member Last intervention  
     

    Hello,

    Yes, if the temperature is too low, the phone will shut down.

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