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Samsung Odyssey G5 Screen Shadow Areas

hetflea Posted messages 5 Status Member -  
Panth33ra Posted messages 23151 Registration date   Status Member Last intervention   -

Hello everyone,

I am writing these lines with great regret. After a racing game session with the steering wheel attached to the desk, my Samsung Odyssey G5 screen (one year old) started showing these shadow areas in the shape of a cone from bottom to top (see photo)

With some very short flickers in that area.

I suppose this is due to the shocks that the steering wheel caused to the desk and thus to the screen... Is it repairable? In an inexpensive way? Or is it better to find another use for this screen and get something else?

Thank you in advance!

Hetflea

2 answers

  1.
    Panth33ra Posted messages 23151 Registration date   Status Member Last intervention   Ambassadeur 2 358
     

    Hello,

    Was your screen purchased new?

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  2. hetflea Posted messages 5 Status Member
     

    Hello,

    Yes, at Fnac it was barely a year ago.

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    1. Panth33ra Posted messages 23151 Registration date   Status Member Last intervention   2 358
       

      Hello,

      Use your screen warranty... https://www.samsung.com/fr/support/warranty/

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      1. hetflea Posted messages 5 Status Member > Panth33ra Posted messages 23151 Registration date   Status Member Last intervention  
         

        Hello,

        The problem is that I can't find the receipt anymore ...

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      2. Panth33ra Posted messages 23151 Registration date   Status Member Last intervention   2 358 > hetflea Posted messages 5 Status Member
         

        It's quite annoying. He would have allowed you to replace it because it's indeed a hardware issue.

        Are you registered on the Samsung platform?

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