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AtkexComSvc.exe

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djimobxl Posted messages 68 Status Member -  
djimobxl Posted messages 68 Status Member -

Operating system name: Microsoft Windows 10 Professional (64)
Model: B450 AORUS ELITE
Processor: AMD Ryzen 7 2700X Eight-Core Processor, 3700 MHz, 8 core(s), 16 logical processor(s)
Installed physical memory (RAM): 16.0 GB
geforce GTX 1060 6GB

Hello,

For the past few days, I have had a problem with my PC, here is a description of the issue.

Description
Path of the faulty application: C:\Program Files (x86)\ASUS\AXSP\4.00.38\atkexComSvc.exe

Problem Signature
Problem event name: APPCRASH
Application name: atkexComSvc.exe
Application version: 1.0.0.1
Application timestamp: 5cac59e5
Faulting module name: atkexComSvc.exe
Faulting module version: 1.0.0.1
Faulting module timestamp: 5cac59e5
Exception code: c0000005
Exception offset: 0001c132
System version: 10.0.19044.2.0.0.256.48
Locale identifier: 2060
Additional information #1: 2beb
Additional information #2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional information #3: 28a1
Additional information #4: 28a1a7dfef6a53f86097ff4118b2ed6d

Additional problem information
Bucket ID: e8a5c0b051edb58b84ef3d6aadb24aad (1508491928582376109)

This problem occurs when I launch a game, I experience freezes throughout the PC, I have to restart or when I use ALT TAB, I get black screens with delays.
From what I understand, this comes from the ASUS service of the motherboard.
I have cleaned my PC with Malwarebytes and Glary, I have then disabled the services in question and removed the application, but nothing works...
I’m turning to you because I want to make sure that before formatting, there are no other solutions.

Thank you for your help.

3 answers

  1.
    joemontain Posted messages 1046 Registration date   Status Member Last intervention   184
     

    Hello

    This is due to the Asus motherboard utility which is part of the AI Suite software.

    Try uninstalling it either via Windows (normal mode) or using Revo Uninstaller (https://www.revouninstaller.com/fr/start-freeware-download-portable/). Once the software is uninstalled, test again.

    Check and install if BIOS and AI Suite software updates (if used) are available.

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  2. djimobxl Posted messages 68 Status Member
     

    Hello and thank you for your quick reply.

    The problem is that I have neither Asus motherboard utility nor AI Suite in my applications.

    0
  3. djimobxl Posted messages 68 Status Member
     

    Hello,

    last night before turning off my PC I did a Windows update.
    And today I have no more problems.
    Honestly, I don't know where the problem came from and whether it was the update that fixed the issue or something else.
    In any case, my problem is resolved.

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