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Error message: EBP payroll payslip printing

sev -  
contrariness Posted messages 17903 Registration date   Status Member Last intervention   -

Hello,

I am working with EBP PAIE V24.10 (2020.10). When I run the month-end closing for August, I get the message “monthly closing impossible: the slips have not been printed although my prints have been launched.”

I use this version to check the settings of my autonomous payroll 2022, because the configurations are not yet correct, especially when launching updates.

If someone could help, that would be great.

Thank you


6 answers

  1.
    contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     

    You’re starting your print from the preview, aren’t you?…
    Is it a PDF print or a printer print?

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    1. sev
       

      I started it on the printer but I also tried PDF and the ticket closing is still impossible despite printing the slips, always the same error message.

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  2. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     

    You can no longer make payments for the year 2022.. the last supported year is 2021.. (If we are talking about the OLT version)
    The software continues to run (to access historical data) but its behavior after 2021 is truly erratic!

    Are you testing with 2022?

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  3. sev
     

    The EBP software for which I am performing the verification is not an OLT version but what they called the old version in the EBP support - EBP PAYROLL V24.10 (2020.10). On the other hand, I have been working in OPEN LINE since 2021 and the settings reset with every update, and there are still many errors, which is why I continue to run payrolls on my two software solutions because the previous one, after 15 years of configuration, allows me to detect many errors. Hence my wish to continue using it as a verification tool.

    I spend time on it, but it allows me to produce correct payrolls.

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    1. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       

      I left EBP payroll on the day the license version was stopped, that is, the end of 2021. I switched to SAGE, cheaper for my use. It took 3 months to set up, but now it’s in place and running on its own. What I appreciate is the online chat, possible and free. What I don’t like is that if EBP was complicated, SAGE is even more so because of a not-so-user-friendly web interface..

      But to come back to your problem, the error message is a window from EBP or a Windows window.. EBP windows are created by the software and labeled EBP.. I even think there is an error number...

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      1. sev > contrariness Posted messages 17903 Registration date   Status Member Last intervention  
         

        Unfortunately no error number, just the following message that appears:

        Monthly closing impossible: the pay slips for the following employees have not been printed

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  4. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     

    Can you still print one from the previous month?

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  6. sev
     

    Yes, of course I can print my impressions for the current month and the previous months.

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    1. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       

      Do you print a global impression of all the reports or do you print them individually?
      Since the message tells you that only some reports were not printed, do you know which ones?

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      1. sev > contrariness Posted messages 17903 Registration date   Status Member Last intervention  
         

        I am taking an overall view and not all employees' payslips were printed in the message.

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      2. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243 > sev
         

        Try to print a single bulletin...
        With the global print, if one blocks, all the others are blocked...

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  7. sev
     

    Very good idea, it will allow me to know on which bulletin it blocks. Thank you very much for your good advice. Have a nice day

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    1. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       

      Come back to say whether it worked or not.. it can help others

      Have a nice day as well

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