View original (French)

EBP printing issue

maeB -  
 EricR -

Hello,

since this morning my printer has not wanted to print, so I don't know what's going on in EBP when I try to print, I get a box saying to enter the accounting codes before printing, something I have never had before. Thank you for your help.

2 answers

Answer 1 / 2
contrariness Posted messages 17902 Registration date   Status Member Last intervention   6 243
 

Is it an EBP or Microsoft error message?
If it's an EBP message, it is indicated in the title bar of the error message window (same for MS!)
0
Answer 2 / 2
EricR
 

"I have a box that says enter the accounting codes before printing."

It resembles the setup in your company of a "copy counter" on your printer to know who is printing and how many copies (generally for budget tracking of a position or a workgroup).

In my opinion, this is not related to EBP, but rather to your Windows environment, network, etc...: if you try to print from another software (like Word for example), do you have the same behavior?

Check with your IT manager / sector manager if there has been a planned change, or an intervention that accidentally activated this option.
0